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The Future of Operations Worldwide Survey Findings: AI, Cloud, and the Role of Data

September 28, 2021

Leif Eriksen, Research Vice President, Future of Operations

IDC’s first Future of Operations global survey found that continuous improvement and digital transformation is alive and well in operations.* Yet, surprisingly, artificial intelligence (AI) has played a minor role so far. In contrast, operational data itself – specifically availability and access – has played a leading role in new improvements. Also significant – and becoming increasingly critical – is the role of cloud. Join IDC for a first look at the survey results and our analysis of them.

* IDC defines operations as the activities responsible for the safe, reliable, and efficient execution of a physical process central to an organization’s business. For example, these processes can include producing goods or services, moving goods or services, and maintaining assets, infrastructure, or facilities

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