ENOVIA Cloud User Adoption (M-F)
The User Adoption Program Manager’s main mission is to build, implement and expand a program to improving user adoption of the ENOVIA cloud portfolio in our customer base and for new customers. The program purpose resolves around the following objectives:
- Boost ENOVIA Brand adoption on the 3DEXPERIENCE platform cloud- Increasing the “stickiness” of our roles and to help make our customers and users successful.
- Know our users to provide data-driven marketing content & services
- Connect and build deep relationships with ENOVIA brand community.
- Strengthen brand innovation, thought- leadership and awareness.
- Build customer trust and authenticity.
What will you role be ?
Adoption Program Planning & Execution
- Conduct continuous audit of the internal and SaaS market user adoption and onboarding landscape. Stay appraised of top onboarding and adoption tools and methods
- Engage with cross-disciplinary teams such as sales, experts, partners, support and customers to understand the current adoption state. Highlight areas of the onboarding/adoption path that are causing drop out
- Design and refine a comprehensive ENOVIA Cloud User Adoption Strategy mapped around the Brand User journeys. Understand user motivations, needs, beliefs and roadblocks to adoption
- Identify and coordinate with cross-disciplinary teams that can support the User Adoption program development, deployment and maintenance. Align & coordinate with other brands Adoption efforts.
- Define content development plan and deliverables
- Implement adoption deliverables
- Evangelize the ENOVIA User Adoption within Dassault Systèmes
Measurement & Tracking
- Design tracking plan & work with R&D teams to implement it
- Define and create adoption metrics dashboard to user adoption metrics and program satisfaction score
User Engagement
- Support ENOVIA User Advocacy team on coordination and events management on EMEAR Events
- Support brand CEO on internal and external events/ meetings
- Conduct interviews with ENOVIA Champions & users and support agency coordination for stories development
Your key succss factors…
Background:
- Master’s degree
- Experience in: marketing planning, execution, marketing operations and/or sales operations, business analysis, leading change, managing projects with multiple tracks
Competencies:
- Experience in marketing program management and stakeholder coordination
- Effective Verbal and Written Communication –fluent in English
- Experience and passion for content planning and creation – particularly creating learning materials, or documentation for SaaS products
- Experience and passion for process, data, measurements and detail
- Strong Ability to Multi-Task
- Ability to motivate and evangelize
Motivations Interests:
- Interest in being a team player and contributor to organizational excellence and success
- Motivated to provide excellent customer service and user experiences
- Likes working with others across different functions
- Interested in a fast-paced environment
Real men have fabs!