Application Engineer – EDA / CAD Support
Website Altair
As an Application Engineer, you will work under the direction of the dedicated customer and Altair support organization. We provide our customers best-in-class post-sales technical support. This position will require interactions and teamwork across various departments such as; Support, Engineering, Product Management, and Quality Assurance.
Responsibilities:
- Understanding the customers current infrastructure, design/verification flows and future needs
- Working closely with customers on tools and methodology
- Provide customers with proactive and responsive support
- Work with dedicated accounts to understand customer issues and provide solutions.
- Create FAQ’s and contribute to training, forums, and documentation development
- Provide direction to engineering on areas for product improvement
- Proactively test new solutions for their accounts prior to delivery
Skills, Knowledge and Competencies:
- Comfortable working in a fast-paced, changing environment
- Proven ability with customer facing interaction
- Critical Thinking – Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.
- Customer Orientation – Has a passion to help people
- Active Listening – Giving full attention to what other people are saying, taking time to understand the points being made and probing to ensure clarity
- Proven effective communication skills both verbal and writing
Background and Experience:
- 2-8+ years of proven customer support experience
- Experience supporting EDA/CAD development
- In depth knowledge of Linux OS and Unix utilities
- Demonstrated scripting skills (Tcl, Python, csh, bsh, and Perl)
- Working knowledge of job schedulers
LRCX- Mediocre, flattish, long, U shaped bottom- No recovery in sight yet-2025?