Technical Support Engineer II – Electromagnetics
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Website ANSYS
[Main Responsibilities]
- Ansys Software Support
- Provides the highest level of technical support to customers and channel partners.
- Follow support processes to ensure high quality and timely customer service resulting in customer satisfaction.
- Provide technical expertise support in one or more simulation areas.
- Product improvement
- Create defect reports as needed and verify fixes according to process.
- Also participates in testing new versions to ensure new features and workflows address customer requirements.
Other
- Support the sales and marketing teams and conduct demonstrations, webinars, online training, and other meetings as needed.
- Participates in other strategic teams and company initiatives as needed.
[Applicant Qualifications]
- Must have a bachelor’s or master’s degree in electrical/electronic engineering and specialized knowledge in high-frequency simulation tools.
- Have 1-3 years of experience using antenna-related simulation tools.
- (Familiarity with software such as Ansys HFSS, SBR++, CST MW Studio, and ADS is preferred.)
- – Familiarity with radio frequency, microwave, and antenna concepts, including S-parameters, wave propagation, and antennas. Knowledge of radiation patterns, scattering analysis, etc.
- Experience using programming languages to automate simulation workflows (Python, C#, Javascript, etc.).
- Logical problem-solving ability in Japanese and English, and ability to communicate with overseas engineers in English.
[Desired skills]
- Basic knowledge of electromagnetism and circuit theory.
- Must have experience in creating technical documents.
- Have the ability to develop and debug software-related issues.
- Deep understanding and interest in various industry trends, technologies, engineering environments, product design complexity, development challenges, etc.
- Familiarity with customer management tools and processes.
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