Sr. Engineer, Customer Support Engineer

About the Role

We are seeking an experienced Senior Customer Support Engineer to provide deep technical expertise and resolve our customers’ most complex Physical Design (PD) challenges. You will act as a critical technical escalation point and advisor. In this role, you will leverage your hands-on expertise in the RTL-to-GDSII flow to debug intricate implementation issues, recommend optimal PD recipes, and create robust reference documentation to ensure customer tape-out success.

Key Responsibilities

• Technical Escalation & Debugging: Act as a senior technical escalation point for challenging customer issues, actively debugging and resolving complex physical design roadblocks spanning from synthesis to post-route closure.
• Customer Guidance & Optimization: Collaborate with the broader support and account teams to provide expert-level guidance on Physical Design (PD) recipes, helping customers tailor their implementation strategies to meet specific Power, Performance, and Area (PPA) targets.
• Documentation & Reference Design: Develop, maintain, and publish comprehensive user guides, application notes, and reference physical implementation flows to empower both customers and internal support teams.
• Cross-Functional Collaboration: Work closely with customer support leadership to synthesize and relay critical technical feedback on tool and flow performance to internal R&D and platform engineering teams.

Required Qualifications

• Education & Experience: Bachelor’s degree in Electrical Engineering, Computer Engineering, or a related field, with 4+ years of relevant industry experience.
• Physical Design Expertise: 4+ years of hands-on experience in the digital Physical Design flow, with a strong understanding of all stages from RTL synthesis through Place and Route (P&R) to post-route signoff.
• Problem-Solving Skills: Exceptional analytical and debugging capabilities, with a proven track record of troubleshooting complex implementation and EDA tool issues.
• Communication & Collaboration: Excellent verbal and written communication skills, with the ability to translate complex technical findings into clear, actionable guidance for internal stakeholders and external customers.

Preferred Qualifications

• Application Engineering Background: Prior experience in an applications engineering or technical support role within the semiconductor or EDA industry.
• Industry-Standard Tools: Hands-on experience with major industry-standard physical design and synthesis tools (e.g., Synopsys Fusion Compiler/ICC2, Cadence Innovus, or Genus).
• Scripting: Proficiency in scripting languages (TCL, Python) to automate debugging processes, build workarounds, or analyze customer design databases.