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Providing timely responses to internal and external customers, including delivery updates, advance warning of shipping delays, shipment confirmation, order reschedules and return authorizations.
Facilitate timely solutions to customer issues by utilizing available resources or creating procedures for resolution.
Maintaining a competency level of product, product-specific documents, production process, and capabilities.
Utilizing SAP order management system and other business software systems.
Provide ideas and solutions on process improvements.
Foster and maintain a positive customer centric environment.
Assisting project management and planning in daily administrative tasks.
Basic Qualifications:
Experience in a customer facing role supporting a manufacturing or distribution setting
Proficient in Microsoft Office
High School Diploma or equivalent
Legally authorized to work in the United States on a continual and permanent basis without company sponsorship.
Preferred Qualifications:
3+ years’ experience in a customer facing role in production or manufacturing setting
SAP knowledge/experience
Advanced Microsoft Office and business software system experience
Associate degree in related discipline
You’ll benefit from:
Siemens offers a variety of health and wellness benefits to our employees. Details regarding our benefits can be found here: https://www.benefitsquickstart.com/siemens/index.html
The pay range for this position is $48,650 – $101,880. The actual wage offered may be lower or higher depending on budget and candidate experience, knowledge, skills, qualifications, and premium geographic location.
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