Customer Account Lifecycle Analyst
Website Siemens EDA
Your Role:
- You will own the order-to-invoice relationship with external customers for asset, service contract and T&M events.
- You will lead improvement and digitalization projects within the organization leveraging tools like Robotic Process Automation, PowerBI, and Winshuttle.
- You will build relationships with internal customers such as Sales Reps, Regional Service Managers; Performance Controlling to effectively manage assigned territory.
- You will collaborate with Collections department as needed to facilitate payment from customers for disputed invoices.
- You will conduct and support problem research using CAPA processes and RCCA (Root Cause & Corrective Action) tools and methodologies.
- You will understand IFRS rules and research booking activity to determine appropriate action to resolve discrepancies.
Your Expertise:
- We will consider all levels of experience (BS/BA in business or related field preferred).
- Experience with process improvement, digitalization, project management or similar functions.
- Analytical skills, with ability to apply problem solving techniques, creativity, and critical thinking to drive continuous improvement.
- Understanding of basic accounting and finance principles.
- Ability to work with business analytics tools, conduct data analysis and recommend solutions.
- Proficient with MS Office tools (Excel required; PowerApps preferred).
- Strong interpersonal skills and ability to communicate and work with all organizational levels.
- Strong change management capabilities.
Required Skills, Education and Experience for this position:
- BS/BA in business or related fields.
- Proficient with MS Office tools (Excel required; PowerApps preferred).
- Strong interpersonal skills.
- Demonstrated ownership and accountability.
- Ability to work with all levels of the organization.
- Strong change management capability·
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