Service Project Manager – Factory Automation/Low Voltage Drives
Website Siemens EDA
You’ll make an impact by:
- Manage the overall scope of work including: Labor, Parts, Equipment, Project plans, Time and Budget, Success criterion
- Communication with customer throughout the order starting with technical review/clarification of customer’s needs required during order planning
- Resource identification (internal and external)
- Maintain communication with FSRs as required throughout order
- Manage material procurement, expediting and Return Material Authorizations (RMAs)
- Develop/manage quotations (unplanned orders)
- Manage warranty orders (internal and external)
- Change order and purchase order management
- Understand and confirm the customer’s requirements
- Verbal/written communication of requirements and deliverables to Field Service Representatives (FSRs) from hand-off to order completion
- Manage service contracts/agreements (block of hours, preventive maintenance, etc.)
- Manage SAP transactions and generate reports
- Lead management and customer requested updates and reviews
- Manage Global Service Platform (GSP) requests
- Provide system updates (SAP, iService, GSP, etc.)
- Review open order status with management (WIP reviews)
- Manage invoice disputes
You’ll win us over by having the following qualifications:
Basic Qualifications:
- High school diploma or equivalent GED required.
- 5+ years of experience in field service coordination
- Proven track record with technical customer services
- Prior professional experience resolving customer conflict and/or disputes.
- General knowledge of Industrial Automation products (Variable Frequency Drives, PLCs, HMI, CNCs, and Networks)
- Interdepartmental coordination and consultative ability.
- Customer orientation and ability to adapt/respond to different types of characters in difficult situations
- Ability to multi-task, prioritize and manage time effectively
- Strong communication skills.
Preferred Qualifications:
- Bachelor’s in Engineering or Business or similar technical discipline from an accredited university or college
- Hands-on working knowledge of automation products including but not limited to Variable Frequency Drives, PLCs, HMI, CNCs, and Networks
- Willingness to work non-traditional business hours.
You’ll benefit from:
- Siemens offers a variety of health and wellness benefits to our employees. Details regarding our benefits can be found here: https://www.benefitsquickstart.com/siemens/index.html
- The pay range for this position is $81,130 – $139,080. The actual wage offered may be lower or higher depending on budget and candidate experience, knowledge, skills, qualifications and premium geographic location.
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