Technical Support Engineer II

Key Duties and Responsibilities

• Apply Ansys software configuration, integration and troubleshooting techniques to provide highest level technical support to customers and Channel Partners
• Adhere to support processes to ensure high-quality, timely customer service that results in customer satisfaction
• Develop technical expertise in configuring software in one or more simulation areas
• Submit suggestions for product improvement, when needed. File defect reports and verify fixes adhering to defect reporting processes. May also participate in field testing of new releases to ensure that new features and workflows will address customer requirements
• On an as-needed basis, support Sales and Marketing by conducting demonstrations, webinars, online training, and other meetings
• Participate in other strategic team and company initiatives, as needed

Minimum Education/Certification Requirements and Experience

• Required education and degree type: BS or MS in a computer or engineering-related field
• Required minimum education and years of professional experience in a computer systems support, administrator, and/or software developer role: BS+2 or MS+0.
• Experience with supporting Windows-based computer systems, familiarity with concepts that impact software deployment and network administration, familiarity with license-controlled software concepts and tools, knowledge of programming and scripting languages
• Logical problem-solving, strong interpersonal and communication skills, fluent in writing and speaking English
• Strong organizational and time management skills, possesses a sense of urgency
• Projects a professional image and demonstrates business acumen, driven to succeed

Preferred Qualifications and Skills

• Preferred education and years of professional experience in a computer systems support, administrator, and/or software developer role:  BS+5 or MS+3
• Experience with supporting Linux-based computer systems
• Performance Computing topics such as high-speed interconnects, Cloud Portals, Cluster Job Management software, MPI & Remote visualization
• Experience with Linux-based computer systems
• CRM tools and processes
• Deploying & Administering an HPC system using Cluster Job Management Systems such as Grid Engine, LSF or PBS
• Cloud Based environments such as AWS, Google Cloud Platform or Windows Azure using tools relevant to those environments (such as CloudFormation, Chef or Puppet for AWS)
• Deployment and administration of the ANSYS family of Products