Sales Operation Analyst

The Sales Operations Analyst will work closely with Sales, Finance, Legal, Operations, and Customer Service teams to ensure efficient execution of order-to-cash processes, review and validate customer purchase orders and commercial terms and improve data integrity across business systems and continuous improvements.  

The ideal candidate is detail-oriented, analytical, and eager to learn sales operations processes. 

Rambus offers a flexible work environment, embracing a hybrid approach for most office-based roles. Employees are encouraged to spend an average of at least three days per week onsite, allowing for two days of remote work.  

• Review and process customer purchase orders (POs) for accuracy, completeness, and compliance with approved business terms. 
• Validate pricing, quantities, customer information, billing details, delivery schedules, and payment terms before order entry. 
• Coordinate with Sales, Finance, and Operations teams to resolve order discrepancies and documentation issues. 
• Maintain accurate records of customer orders and support documentation for SOX compliance and audit. 
• Manage the complete Order-to-Cash process, from order receipt through invoicing and payment collection, not limited to resolving shipment, invoicing, revenue recognition and billing, etc. 
• Assist with backlog management and order fulfillment reporting 
• Analyze sales, bookings, backlog, revenue, and demand data to identify trends, risks, and growth opportunities. 
• Develop and maintain dashboards, KPIs, and reports using tools such as Power BI, Excel, and ERP systems. 
• Drive business process improvement initiatives to streamline forecasting, reporting, and sales operations workflows. 

Required 

• Proficiency in Microsoft Office Suite (Excel, Word, Outlook, PowerPoint). 
• Understanding of Order-to-Cash (O2C) processes and order management principles. 
• Enterprise systems CRM and ERP, such as Microsoft Dynamics 365 (D365), Oracle, Salesforce (SFDC) 

Qualifications 

• Bachelor’s Degree in Business Administration, Finance, Accounting, Operations Management, Economics, or a related field. 
• Minimum 3 years of experience in Sales Operations, Order Management, Customer Operations, or a related role preferred. 
• Strong attention to detail and commitment to data accuracy. 
• Excellent analytical, organizational, and communication skills. 
• Ability to manage multiple priorities in a fast-paced environment.