IT Support Admin

Preview

Provides support service to employees with technical problems and technology issues involving servers, desktop, laptop, and network services from local personnel or employees using network remote access by coordinating, diagnosing, and troubleshooting incoming employee call. Responsible for timely resolution of problems or escalation on behalf of customer to appropriate technical personnel. Provide case status updates to management and end-users. Support and maintain effective relationship with users. Develops, documents, and implements standard operating procedures and customer service guidelines relating to remote IT support.

Requires strong inter-personal and communication skills along with the ability to multi-task and solve problems independently. Able to interact with all levels of management and people with different styles. Strong customer focus is essential.

Typically requires a minimum of 3 years of related experience. Usually developing professional expertise and may apply company polices and procedures to resolve a variety of issues. At a minimum, has working knowledge of work area and general proficiency with tools, systems and procedures required to accomplish the job. Exercises judgment to determine appropriate action. Implementations and solutions are reviewed for accuracy and overall adequacy. Builds productive internal/external working relationship. Contacts primarily within business unit and occasional organizational and external customer contacts on routine matters.

Responsibilities and Duties

• Provide technical support for software, hardware, desktop, laptop, servers, network equipment, and all other computer-related issues.
• Supporting and troubleshooting Windows, MS Office 365 suite, Linux, Ubuntu, IOS, Android.
• Provide IT helpdesk support, maintain requests from employees via ticketing system.
• Datacenter operations, configure/setup, maintain and troubleshoot servers and services – automation of redundant processes.
• Vulnerability assessment and patching; ensure all systems are patched with approved security updates.

Key Qualifications

• BS/MS in Computer Science, Engineering, or equivalent, minimum of 3 years of experience in a similar position within IT, corporate IT Support, or related role.
• Hands-on experience in Windows & Linux support.
• Proficient in support for Microsoft Office 365 products.
• Good Networking skills – TCP/IP, VLAN, LAN, WiFi, DHCP, DNS, supporting Cisco / Aruba switches.
• Working within fully virtualized VMware ESX, Microsoft Hyper-V or Linux KVM based cloud orchestration models, as well as working with traditional physical infrastructure (SuperMicro, HP, Dell, NetApp).
• Good understanding of scripting and automation.
• Self-motivated, strong problem solving and analytical skills.
• Ability to work independently while also acting as part of a global team.
• Good communication skills in English (oral, written).

Preferred Experience

• Experience with Linux Kickstat & Ansible, development of various scripts using bash, awk, PowerShell, Python and other tools to automate current manual processes; knowledge working with GIT.
• Experience with High Performance Cluster / Batch Cluster (LSF IBM), OpenStack Cloud computing
• Experience with any of container runtimes (Kubernetes, Docker)
• Experience working with cloud providers (Azure, AWS, Google Cloud)