IBM ELM Subject Matter Expert

Job qualifications

• Bachelor’s degree in computer science, information technology, or a related field (or equivalent experience).
• Proven experience in application support, with a focus on troubleshooting and incident resolution.
• Strong knowledge of enterprise applications, databases, and operating systems.
• Proficiency in analyzing log files, debugging tools, and diagnostic techniques.
• Familiarity with ITIL processes, particularly incident and problem management.
• Excellent problem-solving and analytical skills, with the ability to think critically and provide innovative solutions.
• Strong communication and interpersonal skills, with the ability to collaborate effectively with both technical and non-technical stakeholders.
• Self-motivated, detail-oriented, and able to work as part of a team.
• Flexibility to work in a fast-paced environment and handle multiple priorities effectively.
• Conceptual ITIL Knowledge and understanding of Agile / scrum methodology (Agile SAFe)
• Experience of Product Requirements and Test Management tool viz IBM Enterprise lifecycle Management (ELM) in MUST.

Furthermore, you:

• Have the ability to have persuasive discussions, write clearly and concisely, listen attentively, and collaborate with partners to reach mutually beneficial outcomes
• Possess excellent English communication skills, both oral and written
• Thrive within an energetic, international, and multicultural team
• Are a believer and evangelist of DevOps, CI/CD, and Cloud
• Take initiative and express your ideas
• Can identify and recommend appropriate continuous improvement opportunities
• Are passioned for automation and IT service improvements