Technical Support Engineer – Ansys Zemax OpticStudio

Summary / Role Purpose

Join the Ansys Customer Excellence team to support our customers on all the aspects of their real-world engineering simulation projects and integration of Ansys software in their design workflows, and grow Ansys’ business. You will use engineering knowledge to provide technical post-sales support, find solutions to a wide variety of technical challenges and channel customer feedback to improve Ansys products. You will be a part of our positive, dynamic team of enthusiastic and passionate engineers striving to deliver highest quality solutions to our customers, advancing your knowledge, experience, and your impact on the success of our customers and Ansys.

Key Duties and Responsibilities

• Apply engineering expertise and knowledge of Optics simulation techniques to provide highest level technical support to Ansys Zemax customers and Channel Partners in North America
• Adhere to support processes to ensure high-quality, timely customer service that results in high customer satisfaction
• Develop technical expertise in one or more simulation areas for Optics applications
• Submit suggestions for product improvement, when needed. File defect reports and verify fixes adhering to defect reporting processes. May also participate in field testing of new releases to ensure that new features and workflows will address customer requirements
• Create best practice documentation based on experience working with customers
• On an as-needed basis, support Sales and Marketing by conducting demonstrations, webinars, online training, and other meetings
• Participate in other strategic team and company initiatives, as needed

Minimum Education/Certification Requirements and Experience

• Required education and degree type: MS in Physics, Optics, Optical Engineering or related field
• Hands-on experience in an engineering software environment
• Hands-on experience in using commercial optics software tools (e.g. Ansys Zemax OpticStudio or Synopsys CodeV)
• Logical problem-solving, strong interpersonal and communication skills, fluent in writing and speaking English
• Strong organizational and time management skills, possesses a sense of urgency
• Projects a professional image and demonstrates business acumen, driven to succeed
• Ability to work effectively and independently in a distributed team environment
• Demonstrated experience with modeling of optical systems
• Demonstrated strong knowledge of optical theory
• Proficient in providing customer technical support, consulting services or with similar customer facing activities

Preferred Qualifications and Skills

• Preferred education and years of professional experience in an engineering software environment: MS+2, PhD+0
• Ability to travel domestically up to 10% of time
• Familiarity with Python and Matlab
• A minimum of two (2) years of hands-on experience using Ansys Zemax OpticStudio software
• A minimum of two (2) years of experience in an engineering software environment
• Prior experience working directly in a customer facing role