IT Manager

We are looking for an IT Manager (Operations) to join an exciting, growing business headquartered in Cambridge!

As the IT Manager, you will play a pivotal role in running and optimising our IT infrastructure at Pragmatic. Reporting to the Director of IT, you will oversee the day-to-day IT operations, manage a team of IT professionals, and collaborate with various departments to support business objectives and growth.

The ideal candidate will have extensive experience in team management and multi-site on-premise systems, Microsoft Azure deployments, DevOps practices, and cloud migrations. Your expertise will ensure seamless integration and efficient operations in a constantly evolving technological landscape!

Key Responsibilities:

IT Operations Management

• Supervise daily operations of the IT department, ensuring we provide sufficient and reliable IT services to the broader business.
• Develop, implement, and refine IT processes to improve operational efficiency.
• Establish and implement IT policies, procedures, and standards.
• Supporting a lean operating model and capturing future needs for headcount growth.

Team Leadership & Development

• Lead, mentor, and develop the IT Operations team
• Foster a collaborative and high-performance work environment, identifying and addressing skill gaps within the team through training, collaboration, and the implementation of shift-left principles.
• Support on/off boarding process improvements across the Pragmatic business.

Cloud & Technology Transformation

• Lead and manage cloud transformation projects, including planning, execution, and post-implementation support.
• Work with collaborators to develop a comprehensive cloud strategy aligned with business goals.
• Drive the adoption of Azure and DevOps practices across the business.

Process Maturity & Improvement

• Assess current IT processes and identify areas for improvement and automation
• Implement processes for ITSM and ensure adherence to industry standards. Support the implementation of self-service capabilities.
• Develop and supervise KPIs to measure process maturity and team performance.

Security and Compliance

• Support the implementation of robust security measures to protect our data and IT assets, ensuring compliance with industry regulations and standards.
• Demonstrate our existing technical capabilities to secure our environment and find opportunities for ongoing improvement.

Collaboration and Communication

• Work closely with cross-functional teams to understand IT requirements and align technology solutions with our goals.
• Communicate effectively with stakeholders, providing updates on IT initiatives and addressing issues in a timely manner.

Metrics and Data

• Supply to the establishment of IT performance and give visibility across the organisation by defining critical business leadership metrics and reporting capabilities.

Vendor Management

• Maintain relationships with IT vendors and service providers and ensuring service level agreements are met and evaluate new technologies and solutions to enhance the organisation’s IT capabilities.

Qualifications & Training

Essential

• Demonstrable dynamic experience in IT, leading and motivating teams to deliver their very best.
• Extensive experience of Microsoft technologies, particularly Microsoft 365, Azure, Windows Server.
• Strong team leadership skills.
• In-depth working knowledge of IT infrastructure, security, and compliance practices.
• Excellent communication and interpersonal skills.

Skills & Experience

Essential

• 5+ years in progressive IT team lead/leadership roles.
• Exposure to hyper-converged / cloud infrastructure / on-prem to cloud migrations.
• Microsoft 365, including Teams, SharePoint, Entra and Endpoint/InTune.
• Windows Server 2012 & higher, VMware, HyperV.
• Windows 10+ support.
• Experience in supporting NAS/network shares.
• Strong cyber awareness.
• Experience in using ITSM tools; Jira Service Management, ServiceNow, etc.

Desirable

• Familiarity with engineering applications.
• Linux (Ubuntu, CentOS, RedHat) and macOS
• Microsoft Teams Room or similar audio & visual deployment knowledge alongside boardroom support.
• Familiar with ISO27001 certification and requirements to be compliant.
• Knowledge of IFS ERP solutions.
• Familiar with project methodologies – agile, waterfall, Dev/Sec/Ops, etc.

Pragmatic is committed to equity, equality, diversity, and inclusion; we strive to welcome everyone and create inclusive teams. We celebrate difference and encourage everyone to be themselves at work. Please let us know if you would like any adjustments to our application and interview process.