SemiWiki Outlook 2025 with yieldHUB Founder & CEO John O’Donnell

What was the most exciting high point of 2024 for your company?

One of the most exciting milestones in 2024 was the further expansion of our data science team, which allowed us to take a bold step toward fully integrating AI into our solutions. This not only is enhancing our offerings but also helped us grow within our existing customer base.

Another highlight for yieldHUB was attracting new and strategic customers, for example those developing AI chips and others involved in onshoring testing in the USA and Europe.

What was the biggest challenge your company faced in 2024?

The biggest challenge in 2024 was how to keep developing yieldHUB’s next-generation platform while meeting the increasing demand for our current platform as we added new customers.

How is your company’s work addressing this biggest challenge?

We expanded our R&D and customer success teams to accelerate the new platform’s progress while ensuring that our customers continued to receive top-tier support and service. Maintaining strong customer relationships and responsiveness remains a top priority.

Question: What do you think the biggest growth area for 2025 will be, and why?

We have a new product coming out soon called yieldHUB Live, our AI driven, tester-agnostic real time monitoring system for test and probe. It speeds up testing by recommending to the operator what to do when there are issues. It also allows in-depth remote monitoring of the test/probe floor and tracks key parameters that reflect the integrity, or not, of testing and trimming. The demand for real-time insights is increasing and we believe yieldHUB Live will be a game-changer for test houses as the time that lots will spend on hold will greatly decrease and fewer testers will need to be bought when volumes increase again.

How is your company’s work addressing this growth?

We’ve worked hard to ensure yieldHUB Live, although complex behind the scenes, is simple to implement on any tester type, but is also scalable and exceptionally reliable. So once setup, it can quickly fan out in days to hundreds of testers as it requires no additional hardware.

Question: What conferences did you attend in 2024 and how was the traffic?

We participated in several key industry events in 2024, including ITC Test Week, Semicon West, International Microwave Symposium, PSECE, the Annual NMI Conference, IEEE VLSI Test Symposium, and the Semiconductor Wafer Test Expo. Attendance was strong across all these events, and we had great engagement with both existing and potential customers.

Question: Will you attend conferences in 2025? Same or more?

Absolutely! We’ve already confirmed that we’ll be exhibiting at the NMI Annual Conference (UK), Semicon West, ITC, and PSECE (Philippines), with plans to attend additional events throughout the year. We recently became a member of Silicon Saxony so the plan is to expand our presence in Germany and the EU.

Question: How do customers engage with your company?

We like to make sure that all yieldHUB customers receive exceptional support and value at every stage. Our dedicated Customer Success team is committed to providing proactive, personalized assistance, and our exclusive library of tools and resources empowers customers to maximize the benefits of our solutions.

New customers receive comprehensive online training and all customers have access to our highly efficient ticketing system, ensuring that any inquiries or issues are addressed swiftly. In fact, our median first response time in 2024 was just 5 minutes, meaning customers hear from one of our engineers almost instantly:

https://www.yieldhub.com/request-a-demo/

Beyond reactive support, we prioritize ongoing engagement. Our Director of Customer Success, Michael Clarke, regularly connects with customers via face-to-face video calls to ensure they are fully supported and to gain valuable feedback.

The results speak for themselves: Our customer satisfaction rating for closed tickets in 2024 was an impressive 95%, far exceeding the global benchmark of 74%. This level of responsiveness and care is another area that sets yieldHUB apart and we’re committed to continuing this high standard in 2025 and beyond.

Additional questions or final comments?

We’re excited for what’s to come in the next two years. Our focus remains on delivering cutting-edge AI-driven data analytics that empower semiconductor companies, especially at the test stage,  to improve efficiency and maximize profitability. We look forward to continuing our journey with customers, partners and the industry as a whole!

Talk to a yield expert

Also Read:

yieldHUB Improves Semiconductor Product Quality for All

Podcast EP167: What is Dirty Data and How YieldHUB Helps Fix It With Carl Moore

Podcast EP181: A Tour of yieldHUB’s Operation and Impact with Carl Moore

Podcast EP243: What is Yield Management and Why it is Important for Success with Kevin Robinson

Podcast EP254: How Genealogy Correlation Can Uncover New Design Insights and improvements with yieldHUB’s Kevin Robinson