SmartDV’s presence at 61st DAC centers on connections, support, and the human side of IP. Over the past 18 months, we have been laser-focused on focused on overhauling and streamlining our customer support model to provide our global IP users with the best possible service. Vice President of Application Engineering Sergio Marchese has redoubled his AE team’s efforts to ensure that each user has the experience of a true partnership around their design success. This includes both customer-facing and internal improvements, such as:
- Implementation of a customer success portal for improved ticketing, tracking, and responsiveness
- Refinement of the product delivery process and related specification documents
- Overhaul of the AE onboarding process to afford new members of our team a smoother, more efficient, and thoroughly supported path to getting up to speed and becoming successful in their roles
- Strengthened lines of communication with our R&D team
We recently received the following generous feedback from longtime VIP user Ricoh, via a manager in their development department: “SmartDV’s strength lies in the individualized customization of VIP and the speed of their support. SmartDV has been flexible in responding to our requests for additional features and improving the readability of our development manuals. This is what differentiates SmartDV from other VIP vendors.”
We strive to offer exceptional support to each of our IP users, and ensuring that we hit the mark is our top priority. We can only achieve this goal through building strong relationships with our customers, taking on board their feedback, learning from our missteps, and challenging ourselves to consistently improve our processes. We’d love the opportunity to work with, and learn from, you and your team!
Whether you’re designing SoCs, ASICs, or FPGAs, SmartDV has design IP and VIP to suit your needs in the following categories:
- Controllers, Peripherals, and Interface IP
- Simulation VIP
- Emulation/FPGA Transactor VIP
- Formal Assertion VIP
- Post-Silicon Validation VIP
We invite all IP enthusiasts to stop by our DAC booth (#2429) to share what you’re planning for your next chip design. We’d love the chance to investigate how we can be of service with our broad portfolio of design IP and VIP—and our ability to customize our offerings to meet your unique design needs. To give a nod to relationships and the human connection, you’ll have the chance to customize your own LEGO Minifig to look like yourself or anyone else of your choosing as you select hair, facial features, and other unique components. We’ll also have a giant LEGO wall where you can leave your mark as you chat with our team about upcoming design projects.
At SmartDV, we look forward to building things with you—at DAC and beyond.
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