Business Operations Specialist II

ANSYS is the global leader in engineering simulation, helping the world’s most innovative companies deliver radically better products to their customers. By offering the best and broadest portfolio of engineering simulation software, ANSYS helps companies solve the most complex design challenges and engineer products limited only by imagination.

SUMMARY

The Business Operations Specialist II works with the Sales, Legal, Accounting, and other departments to process customer orders and generate license keys. This role is responsible for verifying and reviewing the accuracy of orders, also completing and maintaining associated records and preparing related reports. Little direction required; the Business Operations Specialist II can handle some complex tasks and accomplish straightforward work without assistance.

RESPONSIBILITIES

● Processes software license orders and stock orders via multiple CRM systems and verifies license agreements in accordance with ANSYS, Inc. policies and procedures

● Generates timely, accurate license keys and delivers them to sales channels and customers

● Assists customers attempting to enroll for the ANSYS, Inc. Customer Portal

● Utilizes CRM checks to strive for succinct data integrity

● Acts as liaison to ANSYS, Inc. sales channel by providing quality customer service and support and resolving customer issues

● Provides assistance to sales personnel for proper order submission and documentation

● Interfaces with legal, accounting, and sales departments to facilitate procedural and policy adherence

● Proactively seeks ways to improve workflow, including identification of better ways to provide value-added customer service

● Participates in department projects such as developing rollout plans for product delivery

MINIMUM QUALIFICATIONS

● Associate’s Degree or minimum 4 years of experience in a billing, order processing, or customer service environment

● Excellent customer services skills and orientation

● Demonstrated organizational and analytical skills

● Experience working in database environment including report generation responsibilities

● Demonstrated ability and experience in a detail-oriented position

● Ability and willingness to perform in fast paced, rapidly changing environment

● Excellent communication and interpersonal skills

● Demonstrated ability to multi-task in a deadline driven environment

● Microsoft Office experience required

● Prior CRM experience preferred

PREFERRED QUALIFICATIONS

• Bachelor’s Degree in Accounting or Business is preferred

• Previous experience with servicing global customers is highly preferred