Director Program Management

Job Description and Requirements

Director – Program Management: Office of PMO

This is not a typical project / program manager position. Ideal candidate will have a combination of skills around:

1. Go To Market business operations (i.e. Processes streamlining related to Sales / Marketing Operations function or in general Enterprise processes related to Quote to Cash)
2. Program Management – i.e. Champion and drive multiple projects in support of Go To Market business operations.
3. A business consulting mindset: Hence a person who has worked with business consulting companies as a process consultant / architect / delivery lead / program manager.
4. Seasoned manager / leader – developed and led resources.

Broad-based description as follows:

• Establish and Drive Program Office for Go-To-Market function and Sales Operations
• Partner with business stakeholders in scoping and outlining best practices / process to support critical business operations.
• Supervise consultants, analysts and implementation partners to ensure alignment and success.
• Program Management support for ongoing projects.
• Develop operational metrics / KPIs to track project progress and performance.
• Coordinate and drive cross-functional alignment (Business / Operations / IT / External Vendors)
• Define program / project management standards, processes and methodologies.
• Develop resource plans for support of ongoing and new initiatives.
• Maintain effective communication with all partnering functions and management to ensure program success.
• Lead by example and have a deep commitment to the organizational goals.
• Drive resolution of cross-functional issues impacting all project(s)

Required Knowledge, Skills, and Abilities (KSA’s):

• Excellent Program Management Skills as part of Sales Operations function
• Good understanding of the best practices around Lead to Cash Process / Systems
• Must have proven expertise in developing and driving programs in the area of Marketing Automation, Sales Process Automation, Systems Automation, CRM Automation to name a few.
• Highly organized and detail oriented with excellent problem solving and communication skills
• Proven ability to supervise and drive multiple projects / assignments.
• Proven ability to resolve a wide range of operational issues.
• Excellent creative problem-solving abilities, coupled with a desire to take on responsibility.
• Salesforce, Cloud Operations, and related Business Applications is a must.

Preferred KSA’s:

• Prior Program Management Experience in Business Operations and Sales Function.

Experience/Education/Certification:

• Minimum of 18 years of progressive working experience in Project and Program Management
• Experience in supervising and driving complex and enterprise-wide initiatives.
• Experience in driving Systems Implementation Projects; preferably in Sales Operations function focused on enabling Lead to Cash Process
• Minimum Bachelor’s / Master’s degree in business, or Information Sciences (IT)