Customer Service Representative

Essential Functions / Responsibilities:

• Responsible for answering all customers’ inquiries in the most expeditious way, regarding order entry, order maintenance, expediting and pricing.
• Generate sales order for all customers and distributors, and verify against sales acknowledgement.
• Process all incoming requests. Verify materials, ship dates, address etc. Process and verify shipments in the most economical way. Follow up and co-ordinate with work center to ensure on time delivery and fulfil order reschedule per customer request.
• Process all requests for sample orders, and provide other information needed by customers and distributors
• Assist customers & distributors in Samtec’s product line, catalogue and available services
• Assist Customer Service Officer in whatever projects or assignments that are needed to ensure that customer needs are promptly met.
• Any other job related duties as assigned by management.
• Adheres to all Samtec Quality Principles and actions.

Required Experience :

• Relevant field of experience is preferred

Preferred Education:

• Diploma in relevant skill
• On the job experience can replace or supplement educational requirements