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Technical Support Technician 3 – CT

Technical Support Technician 3 – CT
by Admin on 04-19-2022 at 3:33 pm

Website Siemens EDA

Job Description

  • Provide product support either remotely or on-site.
  • Proactively monitor systems using Siemens Remote Services
  • Share expert advice, training, and technical assistance to support staff and train lower level employees.
  • Successfully demonstrates leading-edge or extensive knowledge in a technical specialty
  • Monitoring the ongoing field actions and managing the escalation process to ensure customer satisfaction is maintained and business outcomes are achieved.
  • Provide remote technical support to Customers and Customer Service Engineers servicing Siemens CT equipment.
  • Dispatch notifications to CSE’s and provide quality action plans
  • Use remote diagnostics to troubleshoot and resolve technical issues
  • Follow escalation process and communicate with HSC/QIB to drive solutions.
  • Travel to assist with on-site repair of customer equipment as required. (internationally at times – Canada and Latin America)
  • Provide feedback to the factory regarding system performance
  • Be willing to work 2nd shift and work On-call when necessary
  • Associates degree or 2 years of vocational technical training required.
  • More than 8 years’ experience working on CT systems
  • Ability to troubleshoot and fix problems remotely using Siemens Remote Services
  • Good communication skills and able to communicate in English, both written and verbal as well Country language requirements.
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