Technical Support Engineer II – Electromagnetics

[Main Responsibilities]

• Ansys Software Support
• Provides the highest level of technical support to customers and channel partners.
• Follow support processes to ensure high quality and timely customer service resulting in customer satisfaction.
• Provide technical expertise support in one or more simulation areas.
• Product improvement
• Create defect reports as needed and verify fixes according to process.
• Also participates in testing new versions to ensure new features and workflows address customer requirements.

Other

• Support the sales and marketing teams and conduct demonstrations, webinars, online training, and other meetings as needed.
• Participates in other strategic teams and company initiatives as needed.

[Applicant Qualifications]

• Must have a bachelor’s or master’s degree in electrical/electronic engineering and specialized knowledge in high-frequency simulation tools.
• Have 1-3 years of experience using antenna-related simulation tools.
• (Familiarity with software such as Ansys HFSS, SBR++, CST MW Studio, and ADS is preferred.)
• – Familiarity with radio frequency, microwave, and antenna concepts, including S-parameters, wave propagation, and antennas. Knowledge of radiation patterns, scattering analysis, etc.
• Experience using programming languages ​​to automate simulation workflows (Python, C#, Javascript, etc.).
• Logical problem-solving ability in Japanese and English, and ability to communicate with overseas engineers in English.

[Desired skills]

• Basic knowledge of electromagnetism and circuit theory.
• Must have experience in creating technical documents.
• Have the ability to develop and debug software-related issues.
• Deep understanding and interest in various industry trends, technologies, engineering environments, product design complexity, development challenges, etc.
• Familiarity with customer management tools and processes.