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Technical Customer Support Specialist

Technical Customer Support Specialist
by Admin on 03-10-2023 at 9:03 am

Silicon Creations is a leading provider of the analog and mixed-signal semiconductor IP solutions founded in 2006 in Atlanta (USA), present in Kraków since 2011. The company designs the clock generation circuits (e.g. PLL phase-locked loops, oscillators), high-speed SerDes circuits and fast differential LVDS data interfaces in various CMOS processes from 3 nm to 180 nm for the customers worldwide.

For more information, please visit:

Main responsibilities:

  • Handling the e-mail and JIRA notifications from customers.
  • Collecting all information related to the type of support request.
  • Basic classification of the problem.
  • Fast problem solving (autonomous and/or in cooperation with the design team).
  • Respond in time-and quality to technical questions from the customers.
  • Works with design leaders to ensure support is followed and SLA’s are being met.
  • Participation in JIRA and support flow development and maintenance.
  • Help in JIRA database update.

Advantageous skills:

  • At least MSc (or BSc/BEng and during MSc studies) degree in electronics, microelectronics or related profile.
  • Theoretical knowledge of topics related to the design of integrated circuits (IC), intended for data or clock generation and distribution i.e.: signal integrity, jitter and its types, analysis of eye diagrams (eye-pattern), transmission lines etc.
  • Basic skills in JIRA system.
  • Strong written and verbal communication skills in English (including technical language).
  • Strong work-organization skills, team-play.
  • Positive attitude to learning and self-development.
  • Experience in similar position

We offer:

  • Stable employment in an international company working with cutting-edge microelectronic technologies.
  • Competitive salary depending on the seniority level.
  • Package of benefits, among others private medical care, life insurance, free lunches, benefit-system.
  • An interesting, challenging job with a true influence on the company’s future.
  • Training and broad development opportunities cooperations with the best experts in talented & passionate teams on
    most advanced cutting-edge technologies
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