Senior Technical Support Engineer

ESSENTIAL FUNCTIONS

• Interact with customers to help diagnose issues, as well as research and find solutions to a wide variety of large scope, complex problems, in order to improve customers’ productivity and satisfaction with ANSYS products
• Personally own the customer support experience, practice active listening skills and respond positively to situations requiring cooperation, courtesy and tact
• Collaborate with product development to improve ANSYS products and the customers’ experience using these products
• Participation in internal corporate initiatives to further enhance the solution suites, sales enablement and professional growth. Actively participate in the development and mentoring of team members
• Instruct intermediate and/or advanced training classes on the usage of ANSYS simulation products
• Track and document inbound support requests and ensure proper notation of customer problems or issues
• Other duties as assigned

JOB MINIMUM REQUIREMENTS AND QUALIFICATIONS

• Bachelor’s degree in engineering or other technical discipline
• A minimum 5 years of experience in an engineering software environment
• A minimum of 6 years of experience in use of relevant ANSYS software or other commercial software (can be obtained or partially obtained in a university setting)
• Demonstrated problem solving skills and ability to implement numerical models to obtain practical engineering solutions to difficult problems
• Ability to work independently, as well as with others in a diverse team environment
• Demonstrated ability to manage multiple projects and to communicate effectively with customers
• Demonstrated skills in writing and presenting in fluent English
• Other specialty-specific required skills as necessary for posting (Mechanical, Structural, EM, etc)

OTHER INFORMATION

• MS or PhD degree in an engineering discipline is preferred
• A minimum 6 years of experience in an engineering software environment preferred
• Experience in the use of CAD software is a plus
• Must have passion and drive for personal technical excellence and high performance
• Must have customer service aptitude and maintain customer focus
• Available for occasional travel (about 20%)
• Other specialty-specific preferred skills as necessary for posting