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Senior Technical Support Engineer

Senior Technical Support Engineer
by Admin on 12-05-2022 at 2:32 pm

Website ANSYS


  • Interact with customers to help diagnose issues, as well as research and find solutions to a wide variety of large scope, complex problems, in order to improve customers’ productivity and satisfaction with ANSYS products
  • Personally own the customer support experience, practice active listening skills and respond positively to situations requiring cooperation, courtesy and tact
  • Collaborate with product development to improve ANSYS products and the customers’ experience using these products
  • Participation in internal corporate initiatives to further enhance the solution suites, sales enablement and professional growth. Actively participate in the development and mentoring of team members
  • Instruct intermediate and/or advanced training classes on the usage of ANSYS simulation products
  • Track and document inbound support requests and ensure proper notation of customer problems or issues
  • Other duties as assigned


  • Bachelor’s degree in engineering or other technical discipline
  • A minimum 5 years of experience in an engineering software environment
  • A minimum of 6 years of experience in use of relevant ANSYS software or other commercial software (can be obtained or partially obtained in a university setting)
  • Demonstrated problem solving skills and ability to implement numerical models to obtain practical engineering solutions to difficult problems
  • Ability to work independently, as well as with others in a diverse team environment
  • Demonstrated ability to manage multiple projects and to communicate effectively with customers
  • Demonstrated skills in writing and presenting in fluent English
  • Other specialty-specific required skills as necessary for posting (Mechanical, Structural, EM, etc)


  • MS or PhD degree in an engineering discipline is preferred
  • A minimum 6 years of experience in an engineering software environment preferred
  • Experience in the use of CAD software is a plus
  • Must have passion and drive for personal technical excellence and high performance
  • Must have customer service aptitude and maintain customer focus
  • Available for occasional travel (about 20%)
  • Other specialty-specific preferred skills as necessary for posting
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