Sales & Order Operations Specialist II – Japanese Language

Summary / Role Purpose

Sales & Order Operations Specialist II is an integral member of the team responsible for managing an end to end process for renewal and new sales, partnering with account managers to support sales cycle and business objectives. Also acts as primary point of contact for internal and external customers and support continuous improvement for Sales Operations team.

Key Duties and Responsibilities

• Sales Cycle and Related Workflow Responsibilities
  • Engage with sales rep to prepare, review, process and expedite sales orders and related workflow and services
  • Research and understand account data, order history, discounting and/or special pricing situations to help with quote proposal generation
  • Preparation of contracts following internal policies and legal procedures
  • Act as the primary contact for customer on order related questions such as  order status, account issues, license configuration etc.
  • Involve stakeholders (Account Managers, Legal, Finance, Business Operations etc.) to ensure timely submission and processing of revenue
  • Perform post-order procedures, such as revenue reconciliation and order split, etc
  • Meet regularly with account managers to review opportunities, take pro-active actions for smooth closing of deals
  • Coordinate with technical staff to resolve Customer Portal access problems & license installation issues
  • Instruct and support Channel Partners on order process
  • Train team members and sales team on sales policies and processes

• Account Data Administration and reporting
  • Registration and update of account and contact data
  • Administers renewal opportunities within the CRM; including revenue reconciliation activities for accurate forecast and planning
  • Ensure data accuracy in internal reporting and tracking sheets

• Project Management
  • Identify opportunities for improvement in process and automation and propose solutions for more efficiency
  • Plan and execute mid-term projects, involving several stakeholders
  • Work with global team on implementing new processes and systems, through giving feedback on local exceptions and supporting on testing

Minimum Education/Certification Requirements and Experience

• Bachelor’s degree in business or accounting or related field
• Minimum of 5 years of experience in a sales operations, sales support, sales planning, sales strategy in a corporate setting.
• Advanced Japanese language proficiency (able to read, write and speak in business environment)
• Advanced English language proficiency (able to read, write and speak in business environment)
• Advanced excel knowledge (able to use complex formulas, Pivot table, Macros/VBA)
• Experience in preparing and making presentation using PowerPoint.
• Experience in working with CRM such as SFDC
• Comfortable in dealing with large data and creating reports

Preferred Qualifications and Skills

• Able to work Extended hours required at end of quarter
• Strong teamwork and ability to work with different departments
• Ability to change status quo and copes effectively with fast-changing environment
• Highly motivated and results driven
• Excellent verbal and written communication and interpersonal skills
• Organized and detail oriented
• Ability to multitask and prioritize in a fast paced, deadline-driven environment
• Problem solving skills and ability to handle complex issues with minimal supervision
• Brings values – Respectful, courageous and generous
• Growth mindset