Order Management Analyst

Duties of the Order Management Analyst include:

• Direct interface with Sales & Sales Support teams across Europe & Asia 
• Working closely with other internal departments to ensure order accuracy & compliance 
• Reviewing and validating customer documentation, such as Purchase Agreements and Purchase Orders
• Order entry, acceptance, and backlog management
• Electronic delivery of license keys to customers
• Attention to detail and order quality
• Maintenance of customer master data in SAP
• Other projects, such as process improvement and system development

 These duties require a complex understanding of corporate polices and processes, and proactive resolution of open order related issues to ensure the highest standard of customer service.

Key Qualifications

• Knowledge of the Microsoft Office Suite
• Knowledge of SAP and order acceptance policies
• Proficient with Microsoft Office with emphasis on Excel, and able to perform   license key cutting function.
• Working in partnerships with other Synopsys departments such as Finance,   Revenue Accounting, Legal, Sales and Revenue Recognition the successful candidate must also demonstrate strong written/verbal communication skills coupled with excellent customer service and interpersonal skills.

Preferred Experience

• Bachelors’ degree or 2-5 years of appropriate related experience is required
• Experience with CRM systems, particularly SAP and/or Salesforce would be an advantage.