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Order Management Analyst

Order Management Analyst
by Admin on 06-11-2020 at 3:31 am

Website Synopsys

Duties of the Order Management Analyst include:

  • Direct interface with Sales & Sales Support teams across Europe & Asia 
  • Working closely with other internal departments to ensure order accuracy & compliance 
  • Reviewing and validating customer documentation, such as Purchase Agreements and Purchase Orders
  • Order entry, acceptance, and backlog management
  • Electronic delivery of license keys to customers
  • Attention to detail and order quality
  • Maintenance of customer master data in SAP
  • Other projects, such as process improvement and system development

 These duties require a complex understanding of corporate polices and processes, and proactive resolution of open order related issues to ensure the highest standard of customer service.

Key Qualifications

  • Knowledge of the Microsoft Office Suite
  • Knowledge of SAP and order acceptance policies
  • Proficient with Microsoft Office with emphasis on Excel, and able to perform   license key cutting function.
  • Working in partnerships with other Synopsys departments such as Finance,   Revenue Accounting, Legal, Sales and Revenue Recognition the successful candidate must also demonstrate strong written/verbal communication skills coupled with excellent customer service and interpersonal skills.

Preferred Experience

  • Bachelors’ degree or 2-5 years of appropriate related experience is required
  • Experience with CRM systems, particularly SAP and/or Salesforce would be an advantage.
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