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Jr. Customer Quality Engineer (CQE)

Jr. Customer Quality Engineer (CQE)
by Admin on 03-10-2023 at 7:31 am

Website Samtec

The salary range for this position is $77,000 – $90,000 per year plus applicable bonus and commensurate with experience. Standard benefit offerings available are medical (HSA/PPO), dental, vision, group life, AD&D, short and long term disability, EAP, 401k plus other voluntary options as well as time off.

Summary/Objective: The Customer Quality Engineer (CQE) is responsible for investigation and defining root cause and corrective actions for customer quality problems. They are responsible for the communication to the customer in regard to data gathering, customer updates, and corrective action reports.

Essential Functions/Responsibilities:

  • Manage customer concerns and ensure they are resolved in a timely manner
  • Work with other departments to establish the root cause and corrective actions on customer concerns
  • Work directly with customers via phone, email, meetings, or other means  to resolve quality issues
  • Work with customers and Samtec associates globally to resolve customer quality issues; this may require domestic and international travel and off-hours communications.
  • Investigate customer issues, write corrective action reports as requested based on system-established or customer requested due dates.
  • Educate other groups as needed in regard to inspection, rework or new processing details
  • Provide backup within the Customer Quality Department.
  • Provide input to engineering groups about quality issues and history to improve existing or new designs.
  • Work within the established guidelines as defined by the quality system, Corporate Procedures, and Work Instructions etc.
  • Work to protect Samtec and our customers from ongoing quality issues.

*The responsibilities as defined are intended to serve as a general guideline for this position.  Associates may be asked to perform additional tasks depending on strengths and capabilities.

Required Experience:

  • 2 years of relevant experience in an engineering discipline or related field
  • Must have experience in industry accepted root cause, problem solving, and corrective action techniques like, but not limited to, 5-Why’s, 8D reports, Fish-bone approach, and various statistical tools.
  • Lifting Requirements: Medium Work – Must be able to lift up to 50 pounds from floor to waist.
  • Must be able to sit for more than 90 consecutive minutes, and not suffer from any sensory deprivation and/or paralysis of the limbs.
  • Hazards and Atmospheric Conditions: Must be willing to adhere to department safety rules and regulations.

Education:

  • Bachelor’s Degree in Mechanical Engineering, Electrical Engineering or other technical discipline.
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