IT Systems Analyst II ( Irving, Texas )

Summary:

The candidate must provide high-level network design and implementation skills and combine technical intelligence with cross-cultural communication and presentation abilities. The candidate must be capable of self-directed work with strong leadership and client relationship skills focused on driving the complete enterprise network infrastructure and digital workplace.

Key Responsibilities:

• Guides complex research, design, development, and implementation of new and emerging
  technologies, platforms, and services.
• Develop product configuration guidelines, training, rollout, and implementation support for technical architecture projects.
• Applies advanced skills to independently resolve complex problems not covered by existing procedures or practices.
• Displays critical thinking in bringing successful resolution to high-impact, complex, and cross-functional problems.
• Provide third-tier support and escalation point for all network and infrastructure functions – switching, routing, wireless, client management, On-premise, hybrid, and cloud Active Directory Infrastructure, Exchange, Office 365, Intune device, and mobile device management, etc.
• Design, architect, and manage network infrastructure that best supports business and cloud-first initiatives
• Collaborate with Technical Architects in network and other systems domain designs
• Lead cross-functional teams to define technical solutions
• Limited travel of 10-15% is required to support satellite offices; employees must be able to provide transportation to and from satellite offices and transport desktop-related hardware if needed.
• After-hours, weekends, and holidays may be required depending on work volume, outages, and emergencies.
• Other duties and projects as assigned

Education/Knowledge/Experience:

• BS/BA in a related discipline, or advanced degree, where required, or an equivalent combination of
  education and experience.
• Three to six years of successful experience in Information Technology.
• Four years of working knowledge/experience of working and supporting Microsoft technologies

Preferred Certificates / Licenses

• A+ Certification
• Network+ Certification
• Microsoft certifications such as MCITP, MTA, and MCSE/MCSA.

Essential Job Knowledge

• Requires excellent customer service and organizational skills to support executives, department heads, supervisors, administrative personnel, engineers, and staff.
• Advanced understanding of desktop software/hardware, including printer hardware, and the subsequent implementation, support, and repair.
• Advanced understanding of desktop Operating Systems from Microsoft
• Moderate understanding of operating systems and hardware from Apple
• Ability to read/write/modify object-oriented programming and scripting technologies: PowerShell, and JavaScript
• Advanced experience with using one or more of the following device management tools: SCCM, Microsoft Intune, and Azure Active Directory.
• Advanced understanding of Linux-based Operating Systems.
• Advanced understanding of networking protocols, topology, and troubleshooting.
• Advanced understanding of technology such as Active Directory, Group Policy, DNS, TCP/IP, LDAP, and ActiveSync.
• Advanced to moderate understanding of modern mobile technologies and their implementation in a corporate environment. Must be completely comfortable with the support of mobile technology.
• Experience in video conference technology and support.
• Experience and knowledge in VoIP telephony

Desired Work Traits & Skills

• Must be able to work in a team environment and independently and also have strong interpersonal skills.
• Must also have the ability to write up policies and procedures and document the work environment clearly and concisely.
• Must also keep up with industry trends and stay current in technology.