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IT Support Engineer

IT Support Engineer
by Admin on 07-06-2022 at 1:09 pm

Website Agile Analog

What you will be doing

This role is in hands-on support of company computer systems. You will be the initial point of contact for any tech support queries so a service delivery attitude with a hands-on flexible approach is key.

Requirements

We use the following tools, amongst others:

  • Python
  • Unix/Linux shell-scripts
  • Atlassian stack (JIRA, Confluence)
  • Other cloud-based tools
  • OpenText ETX
  • RHEL workstations on AWS
  • Gitlab CI
  • Puppet
  • Terraform
  • IC EDA tools

What we need from you:

  • Hands on experience with Mac OSX and Windows
  • Network experience managing network interfaces, ideally including Cisco IOS
  • A proactive nature focusing on getting things done and taking the lead on tech support
  • A strong emphasis on delivering superior customer service to employees
  • The ability to be able to manage multiple projects and prioritise tasks and tickets
  • Exceptional interpersonal skills to ensure new starters have a positive IT induction
  • Previous experience of maintaining aspects of core infrastructure systems and services.

Even better if you have:

  • Exposure to other programming languages
  • Hands-on experience with Windows
  • Experience with Linux
  • Experience with AWS

Benefits

What we offer in return:

As well as the opportunity to really play a pivotal part in our success, we offer:

  • A friendly, supportive and inclusive working environment
  • Flexible work hours to fit around your personal commitments
  • We are committed to both a hybrid and flexible working environment
  • Professional development and professional society membership
  • Company share options
  • 25 days’ annual leave with the option to purchase additional days
  • Company pension scheme (with a salary sacrifice option)
  • Private health insurance (including optical and dental cover)
  • Life Assurance
  • Cycle-to-work scheme
  • Employee Assistance Programme – free wellbeing and health services

If the above role matches your experience, skills and motivations then we would love to hear from you.

Apply for job

To view the job application please visit apply.workable.com.

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