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IT Support Engineer

IT Support Engineer
by Admin on 09-16-2022 at 2:17 pm

Website proteanTecs

Description

proteanTecs is a dynamic fast-paced start-up company, transforming the way reliability of electronics is achieved. In a world where machines are gaining immense responsibility over our lives, sudden failure is not an option.

We have developed a cloud-based platform, which combines data created in chip-embedded Agents (IPs), with machine learning, to predict faults before they become failures. Our solutions provide unprecedented insights throughout the value chain, from Chip Vendors to System Vendors and Digital Service Providers.

The company was founded by seasoned industry veterans, including three former founders of Mellanox Technologies, with deep knowledge and experience in the electronics industry and is backed by worldwide leading investors.

At proteanTecs we combine different disciplines to create a revolutionary solution. Our team is highly interdisciplinary, ranging from SaaS and Machine Learning experts, to top designers in Chips and Circuits, as well as masters of EDA. We work together and learn from each other.

We are looking for an IT Support Engineer to be responsible for providing user support and customer service on company-supported computer applications and platforms.

Troubleshoot problems and advise on the appropriate action.

To be a successful help desk technician, you should be well-versed in all aspects of computer systems configuration, set up, and maintenance. You should also have excellent interpersonal and communication skills.

Requirements

  • An associate certification/s (MSCE, MCP, Azure/Microsoft 365 Administrator)
  • A strong working knowledge of computer systems (Win = Must. Mac, Linux preferred) hardware, and software.
  • At least 3 years’ experience and training in troubleshooting and providing help desk support
  • Good problem-solving, analytical, and team-working skills.
  • Excellent communication and interpersonal skills.
  • An openness to learning new technologies.

Responsibilities

  • Responding to queries on the helpdesk, via email, in person, or through remote access.
  • Offering technical assistance on the delivery, configuration, set up, maintenance, and troubleshooting of computer systems, hardware, and software.
  • Training users.
  • Follow standard help desk procedures
  • Administer help desk software
  • Identify and escalate situations requiring urgent attention
  • Training other staff on troubleshooting and diagnosing problems.
  • Writing and editing training manuals.
Apply for job

To view the job application please visit www.proteantecs.com.

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