IT Support Engineer

Job Descriptions:

We are seeking a skilled person for IT support. The successful candidate will play a vital role in maintaining the stability, security, and performance of our server infrastructure, ensuring optimal uptime and productivity for our organization.

Key Responsibilities:

• Excellent knowledge of Linux Servers & Windows 10.
• Excellent hands-on troubleshooting over the Linux Servers issues.
• Install, configure, and maintain windows and Linux systems.
• Perform regular patching and updates to end users systems.
• Responsible for the closure of the Internal IT Tickets within SLA.
• Troubleshoot server issues, diagnose problems, and implement solutions.
• Monitor server performance and proactively address potential issues.
• Manage user accounts, permissions, and access controls.
• Provide technical support to end users on system and server-related issues.
• Collaborate with other IT team members on projects and initiatives.
• Participate in disaster recovery and business continuity planning.
• Assist with the deployment and configuration of new servers and services.
• Ready to work in off-hours, if required.

Required Skills and Qualifications:

• Minimum 2 years of working experience in server administration – Linux Server environment.
• Total working experience of 4 years or more on both Windows and Linux
• MCSA or MCSE certification in Windows Server. RHCE certification in Linux.
• Strong understanding of LDAP, SAMBA, Scripting in Linux.
• Excellent troubleshooting and problem-solving skills.
• Attention to detail and ability to follow procedures.
• Strong communication and teamwork skills.
• Ability to work independently, under pressure and in off-hours.
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