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IT Helpdesk

IT Helpdesk
by Admin on 09-25-2023 at 2:01 pm

  • Full Time
  • Chengdu, China
  • Applications have closed

Descriptions

  • Provide day-to-day technical support for desktop, laptop, Mac, IP Phone, mobile devices, network devices, telephone, printers, projectors, etc.
  • Deploy, support operating systems and client software, including Windows, OS, Linux, Microsoft Office, Autodesk, Adobe Photoshop, Visual Studio, Development software, etc.
  • Provide basic support for VMWare, ESXi, Windows server, storage, and network device etc.
  • IT asset Management.
  • Familiar ITIL support model, check cases in Helpdesk queue, and resolve in SLA
  • PC hardware troubleshooting, replace basic component.
  • Vendor management, IT device order and payment management etc.
  • Collect and draft IT relevant guide and document.

Requirements

  • Education to degree Level preferably in Computer Science relevance.
  • Good English skill is preferred.
  • Work experience and rank are not limited.
  • Have passion and responsibility on work.
  • Familiar with AD, Windows, MS Office (outlook, Excel, Word, PowerPoint).
  • Basic knowledge for network device.
  • Excellent learning capabilities and team work spirit.
  • CCNA/MCSE/RHCE is preferred.
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