IT Helpdesk Team Leader

Want to manage sophisticated IT helpdesk & operations environments?

Passionate about IT hands-on work & services with enhanced capabilities?

We are looking for an highly motivated and energetic IT Helpdesk & operations manager.

In this job, you will:

• Manage CEVA helpdesk and support operations team.
• Demonstrate hands-on capabilities on desktop and laptop level, including:
• Installing and upgrading software, installing hardware, configuring systems and applications.
• Access software updates, drivers and KBs to aid in troubleshooting & resolving technical issues.
• Exploring new hardware / software, Configure initial software build for new hardware.
• Promote processes to enhance CEVA IT operation flow
• Interact with business managers and CEVA teams worldwide to enhance IT solutions.
• Investigate incidents and run a learning process to implement changes to avoid reoccurrence

• 5+ years of experience
• IT Helpdesk & Operations team management
• Recent and On-Going hands-on proven experience – MUST
• IT Project management or cross teams operations – ADVANTAGE
• Knowledge in Networking – ADVANTAGE
• Knowledge in Virtualization (VMware) ADVANTAGE
• Experienced Linux/Windows system admin – ADVANTAGE
• Great inter-personal abilities
• Capable of setting and managing IT SLA.