IT Helpdesk Support

Ceva is looking for an IT Helpdesk support, providing technical assistance and support related to computer systems, hardware, and software

Responsibilities:

• Provide end-user support, resolving technical issues and provides technical assistance for Windows OS.
• Respond to requests for technical assistance in person, via phone, chat or email
• Responsible for PC’s, Printers, Servers and related equipment (monitor, keyboard, mouse, hard drive, etc).
• Diagnose and resolve issues raised by customers (desktop, laptop, servers)
• Working with MS office applications
• Basic troubleshooting of the network and printers.
• Set-up new workstations including monitors, phones, software and hardware.
• train users on basic system and computer functions.
• Monitor and work with the Help desk support ticketing system.
• Follow Help Desk procedures and maintain the IT systems documentation.
• Log all help desk interactions
• Follow up with  users to ensure complete resolution of issues
• Prepare activity reports

• 1-2 years of work experience (or equivalent experience in the army).
• Basic knowledge of Microsoft OS .
• Familiarity with hardware components (desktops, laptops, servers)
• Team player
• Great communication skills for communication with employees.
• Multi-Tasking skills and ability to work under pressure.
• Networking experience (AD – advantage).