HR Operations Representative II (m/f/d) – Remote

Summary / Role Purpose

The HR Operations Representative II (M/F/D) is a key position within the HR and Payroll Service Delivery team of ANSYS’ HR Services (HRS), a customer focused service organization that provides HR and Payroll services to employees across the Company. The HR Ops Rep II will primarily support EMEA, with a focus on consistently delivering best in class HR related transaction services for Germany, Austria and Switzerland (DACH).This position serves as the first point of contact for customers (employees) contacting HRS and is responsible for working with the HRS staff and knowledge management system to resolve a broad scope of inquiries related to HR services. The position leverages an innovative case management system for tracking requests and may transfer or escalate cases to other HRS parties for efficient issue resolution. The primary goal of the HR Ops Rep II is to demonstrate effective issue resolution, ensuring high levels of customer (employees) satisfaction and operational efficiencies across HRS operations.

Key Duties and Responsibilities

• Provide prompt assistance to customers (employees) for HR transactions while appropriately tracking and documenting inquiries within HRS’ case management system.
• Ensure HR transactional services are being delivered in a consistent and efficient manner, such as: new hires, terminations, transfers, promotions, personal and job data changes, position management.
• Support administrative tasks in DACH including the preparation of employment contracts, contract supplements, termination and transfers letters, salary change notifications, employment testimonials and certificates, on and off boarding, reviewing and filing of documents electronically  and organizing voucher benefits for employees’ anniversaries, childbirth, marriage (if based in Otterfing review and dispatch incoming mail and physical filing)
• Work closely with the local HR team for timely updates/changes to meet payroll deadlines.
• Ensure HR data integrity by ensuring accuracy and consistency of data input – audit HR data and troubleshoot irregularities, support data governance processes.
• Conduct intake for all HR related inquiries and redirect /escalate to appropriate parties, as necessary (such as facilities and IT during on and off boarding).
• Identify process improvement opportunities across end-to-end HRS processes, and support process and technology driven business process reengineering initiatives.
• Ensure timely resolution of cases and follow through cases to completion to provide best customer (employees) experience.
• Support leave and absence management.
• Provide work visa support to customers (employees) and support the required administration.
• Inform updates of HRS’ knowledge management solution to ensure latest information is included from an HR perspective.
• Documenting and managing internal HR policies, procedures and processes based on local laws and regulations, maintain compliance.
• Knowledge Management – SOPs/ Process Maps/ Quick Reference Guides/ BOT/Knowledgebases.
• Manage tools for service delivery through systematic automation of HR capabilities augmented by Artificial Intelligence (AI), Robotic Process Automation (RPA), Machine Learning (ML), Cloud Technologies. Support system testing and deployment of new functionalities.
• Create and maintain operational reports received via HRS’ case management system.

Minimum Education/Certification Requirements and Experience

• Bachelor’s degree in Business Administration or a related field or equivalent relevant experience.
• 4-5 years of professional HR experience (desirable for Germany) with 2-3 years of experience in a customer (employees) service focused role.
• Excellent communication skills, ability to work flexibly in a multinational work set-up,
• Fluency in English and German (verbal and written)
• Strong service and customer orientation; with a high level of professionalism and discretion
• Administrative orientation, organizational skills, attention to detail, accuracy, and problem-solving skills
• Proficiency in computer skills (MSOffice)

Preferred Qualifications and Skills

• 4-5 years of experience in a customer (employees) service role in a shared services center with HRIS experience.
• Experience with SucessFactor application.
• Relevant industry experience is a plus.
• Some travel might be required.

At Ansys, we know that changing the world takes vision, skill, and each other. We fuel new ideas, build relationships, and help each other realize our greatest potential in the knowledge that every day is an opportunity to observe, teach, inspire, and be inspired. Together as One Ansys, we are powering innovation that drives human advancement.

Our Commitments:

• Amaze with innovative products and solutions
• Make our customers incredibly successful
• Act with integrity
• Ensure employees thrive and shareholders prosper

Our Values:

• Adaptability: Be open, welcome what’s next
• Courage: Be courageous, move forward passionately
• Generosity: Be generous, share, listen, serve
• Authenticity: Be you, make us stronger

Our Actions:

• We commit to audacious goals
• We work seamlessly as a team
• We demonstrate mastery
• We deliver outstanding results