Global Mobility Specialist_Assignee Experience Management

Conduct international assignee briefings, and be able to explain the policy philosophies and application independently

Act as a main contact point for assignee and actively respond to incoming email and phone enquiries. Able to refer the enquires to right parties for further investigation

Collect information and documents required for immigration process from assignees and be able to deal with large volume of applications within a short turnaround time

Act as the first layer of advice for any global mobility related enquires from employees / line managers / stakeholders based on Global Mobility Policies and practice

Build and develop a comprehensive FAQ of the Global Mobility policy and relocation related matters

Maintain and keep track of any exceptional request and provide analysis / report on the impact to company

Excellent customer service skills and mindset

Good understanding of global mobility and relocation

Ability to work under pressure and handle cases in batch

Sensible to different cultures and flexible to suit differing cultural norms

Relevant Bachelor’s degree or equivalent

2+ years of overall work experience in international company, preferably on Global Mobility / Relocation consultancy, or with experience in engaging and managing employees from different culture/nations.

Excellent knowledge of Microsoft Office and HRIS (PeopleSoft)

Fluent in both Chinese and English. Japanese is a plus