Field Service Engineer, Inter
Website Keysight EDA
Overview
Keysight is at the forefront of technology innovation, delivering groundbreaking and trusted insights to the world’s visionaries and innovators in electronics design, simulation, prototyping, testing, manufacturing and optimization. Our approximately 15,000 employees develop world-class solutions in communications, 5G, automotive, energy, quantum electronics, aerospace, defense and semiconductors for customers in over 100 countries. Our technical solutions – and our methods for developing them – help connect the world and make it safer. Find out more about it HERE!
Our strong culture has led us to be independently listed on the Fortune 100’s Best Companies List and certified as a Great Place to Work. We are purposeful, collaborative, ethical and curious, and we value all opinions, especially bold ideas. And Our culture extends far beyond our own walls. Our social responsibility efforts support our communities, develop the next generation of engineers, and support environmental sustainability.
At Keysight, inclusion, equality & diversity are an essential part of our core values. We believe that people who feel a sense of belonging are more creative and innovative and can be successful at all stages of their careers. We believe that every person should be respected in the workplace and in their communities regardless of race, color, age, gender, sexual orientation, gender identity and expression, ethnicity, religion, disability, national origin, or any other protected population . We continually challenge ourselves to expand our understanding of inclusion by engaging in a variety of diversity programs, initiatives, employee networking groups and mentoring/development. This is Keysight – People and Culture .
Job Description
To join our team in the Keysight Global Services Organization (KGSO) based in Braunschweig, Germany, we are seeking a dedicated Resident Service Engineer to provide on-site support services to Keysight’s Power Portfolio Solutions customers in the Automotive sector Electromobility is responsible.
The Resident Service Engineer will work in a rapidly growing industry sector, with responsibility for providing on-site support services to a key Keysight Battery Test Solution customer; with a focus on support services for battery cell, module, pack and EVSE test equipment. This position will be based at the customer’s location. Support services are defined as installation, decommissioning, troubleshooting, preventive maintenance, calibration, repair, training, and spare parts and escalation management related to the hardware and software solutions.
Tasks include, but are not limited to, the following:
- Manage and implement preventive maintenance (PM) and calibration plans (onsite or return to Keysight) in collaboration with the customer’s calibration and maintenance team and test plans.
- Third Party Coordination.
- Installation of hardware and software/firmware upgrades and service notes.
- Perform on-site troubleshooting and repairs to customer equipment in a timely, thorough and professional manner.
- Collaborate with cross-functional teams to manage difficult repair situations and escalations.
- Carrying out customer training.
- Determine and develop concepts for the diverse tasks associated with this position.
- Lead field service and support projects that require coordination with other functions, customers and suppliers.
- Solve a wide range of system problems of varying scope and complexity affecting hardware, software, networks, applications and facilities.
- Support sales teams as required; proactively look for growth opportunities to increase sales.
Qualifications and Requirements:
- Successfully completed studies specializing in electronics or electrical engineering, engineering technology or a comparable course of study.
- Fluent in German and English.
- Valid driving license with a clean driving record.
He wishes:
- Knowledge of battery testing technologies and solutions would be an advantage.
- Knowledge of electrical, electronic and electromechanical troubleshooting techniques and skills, with an emphasis on power electronics, high voltage/power systems and safety.
- Previous experience with on-site commissioning and/or service delivery is desirable.
- Good knowledge of MS Windows OS, Linux and networks.
- Strong organizational skills and the ability to prioritize tasks in a logical manner.
- Self-motivation and the ability to work goal-oriented and independently.
- Ability to make decisions that positively impact the reliability of customer systems.
- Excellent written and oral communication skills.
- Ability to work in stressful, mission-critical situations.
- Flexible working hours depending on service requirements.
- Skilled in the use of tools, systems and procedures to complete the work.
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