(Disability Hiring Position) HR Coordinator

Summary / Role Purpose 

The HR Coordinator  work closely with the local HR members to provide coordination and administrative support for various HR projects and activities in country. Responsibilities of this role includes supporting multiple projects and activities to ensure consistency and predictability of HR project delivery. This role requires a high level of coordination and support across multiple HR related projects and activities, and a high level of integrity and discretion in handling confidential information.

This role also share responsibilities from the HR and Payroll Service Delivery team of ANSYS’ HR Services (HRS), a customer focused service organization that provides HR and Payroll services to employees across the Company. This position serves as the first point of contact for customers (employees) contacting HRS and is responsible for working with the HRS staff and knowledge management system to resolve a broad scope of inquiries related to HR services. The position leverages an innovative case management system for tracking requests and may transfer or escalate cases to other HRS parties for efficient issue resolution. The primary goal of the role is to demonstrate effective issue resolution, ensuring high levels of customer (employees) satisfaction and operational efficiencies across HRS operations.

Key Duties and Responsibilities

• Provide prompt assistance to customers (employees) for HR transactions while appropriately tracking and documenting inquires within HRS’ case management system
• Ensure HR transactional services are being delivered in a consistent and efficient manner (such as new hires, terminations, transfers, promotions, personal and job data changes, position management)
• Support administrative tasks including the preparation of employment contracts, contract supplements, termination and transfers letters, salary change notifications, employment testimonials and certificates, on and off boarding.
• Conduct intake for all HR related inquiries and redirect / escalate to appropriate parties, as necessary
• Ensure HR data integrity by ensuring accuracy and consistency of data input – audit HR data and troubleshoot irregularities, support data governance processes
• Inform updates of HRS’ knowledge management solution to ensure latest information is included from an HR perspective
• Identify process improvement opportunities across end-to-end HRS processes, and support process and technology driven business process reengineering initiatives
• Ensure timely resolution of cases and follow through cases to completion to provide best customer (employees) experience
• Documenting and managing internal HR policies, procedures & processes, maintain compliance
• Create and maintain operational reports received via HRS’ case management system
• Manage in-country on-boarding procedures.
• Assist in-country HR tasks relating to health and safety and payroll/social insurance, including creating report of employees’ working hours, supporting payroll/social insurance administration, and benefit administration
• Administration and coordination of tasks related to employee annual medical examinations.
• Support a part of the recruitment process such as coordinating and responding to interviews
• Provide support for HR onsite/offsite preparation, HR meetings, town halls and other management support activities
• Other tasks and projects that are deemed appropriate to the role and assigned by Country HR Manager.

Minimum Education/Certification Requirements and Experience

• Required Education: Bachelor’s degree in Human Resources or a related field from an accredited college or university
• Required:  4-5 years of professional HR experience with 2-3 years of experience in a customer (employees) service focused role
• Excellent communication, ability to work flexibly in a multinational work set-up, Fluency in English is a must (verbal and written)
• Strong service and customer orientation; with high level of professionalism and discretion.
• Administrative orientation, organizational skills, attention to detail and solid problem solving skills.
• Proficiency in computer skills (MSOffice)

Preferred Qualifications and Skills

• Preferred Education: Master’s degree in a related field from an accredited college or university
• Preferred: 4-5 years of experience in a customer (employees) service role in a shared services center with HRIS experience
• Experience with SucessFactor application