Customer Support Specialist

 Job Location: San Jose, California

Report To: Manager, Customer Support

Responsibilities:

• Account coordination and execution of daily operations and problem solving.
• Customer relationship and partnership development.
• Customer visits and business reviews.
• Order entry and maintenance. Shipment release.
• Customer order and delivery management.
• Daily logistics support and follow-ups.
• Improve overall customer service.
• Project involvement and participation as needed.

Education:

     o Bachelor’s Degree from an accredited university in business or related field.
• At least two (2) years of related experience; preferably in the semiconductor industry.
• Must have advanced Microsoft Office skills (Excel, Word, and PowerPoint).
• Excellent written and oral language skills. Plus must be extremely detail-oriented.
• Strong interpersonal skills, allowing you to function within a team and to build relationships with valued customers.
• Mandarin speaking/writing is preferred.