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Customer Support Engineer (OSAT)

Customer Support Engineer (OSAT)
by Admin on 11-30-2023 at 4:32 pm

Website Pragmatic


Pragmatic is seeking a Technical Support Engineer to join its growing OSAT Operations team. The role will provide Engineering support for on-site/off-site inlay assembly and conversion processes using various types of reel-to-reel equipment.

Approximately 50% of the time will be allocated to customer support activities which would include world-wide travel. The successful candidate must be able to demonstrate a background in either automated die attach or reel-to-reel processing. Full training will be given before customer support activities commence. Customer engagement skills/experience are also required given the nature of the position.

Key tasks

  • Provide Engineering support for both Inlay Assembly and Label Conversion processes.
  • Gain a deep level of understanding such that can provide rapid review, evaluation and analysis of process and machine issues.
  • Works on projects which require judgement in resolving issues and making recommendations.
  • Implementation of lean and continuous improvement.
  • Travel approximately 50% of the time to provide technical support to offsite customer engagements.
  • Assist in qualifying machine upgrades to run the Pragmatic products. Providing high quality mentoring and training to staff
  • Write technical reports, collation, and interpretation of data.

Qualifications and training

The successful candidate will ideally be educated to degree level in a related discipline, with a minimum of three years’ relevant experience.

Skills and experience

  • Knowledge of semiconductor manufacturing and/or microelectronics
  • Ability to speak effectively to vendors, customers, and other employees of the organization
  • Ability and willingness to spend a significant amount of time travelling
  • Experience of R2R processing (advantage)
  • PFMEA, PCP and OCAP (advantage)
  • Minimum of 3-5 years’ experience in manufacturing environment (advantage)

This is an excellent opportunity to join a fast-growing company during a very exciting period of expansion.

Apply for job

To view the job application please visit

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