Customer Success Manager

At Synopsys, we’re at the heart of the innovations that change the way we work and play. Self-driving cars. Artificial Intelligence. The cloud. 5G. The Internet of Things. These breakthroughs are ushering in the Era of Smart Everything. And we’re powering it all with the world’s most advanced technologies for chip design and software security. If you share our passion for innovation, we want to meet you.

The Software Integrity Group helps customers build security and quality into the DNA of their software code―at any stage of the software development lifecycle and across the supply chain―to minimize risks while maximizing speed of application development.

We’re looking for Customer Success Manager to join our team!

Based in Tokyo, Japan, the Customer Success Manager serves as a trusted advisor and customer advocate, helping our customers achieve success and maximize their return on investment with Synopsys solutions. You will leverage your strong customer management, business and sales acumen, and technical skills to ensure you achieve the required customer renewal targets for your book of business. Acting as a trusted advisor and coach, you will be responsible to define and measure / confirm the realization of our customer’s business objectives through the use of our solutions. The ideal candidate will have experience in enterprise software, a consultative approach to working with C level executives, and a passion for customer advocacy.

General Responsibilities

• Develop and maintain strong relationships at all levels within the customer organization
• Develop technical proficiency with all solutions
• Be the customer’s single point of contact throughout the entire customer life cycle (sales, implementation, adoption, proficiency, expansion, renewal)
• Advocate for the customer by working closely with professional services, product management, customer support and sales teams
• Develop, deliver and execute customer success plans which outline critical success factors and measures for success
• Drive customer adoption through training and development of best practices to continually create incremental value
• Monitor the adoption rates of assigned accounts; help align customer use case with their business objectives
• Maintain strong customer retention rates aligned with corporate goals and execute license renewals
• Partner with sales by identifying new business opportunities for expanding the footprint Qualifications and Experience
• 5-10 year’s account management, customer success or sales engineer experience in the enterprise software space
• Strong technical aptitude; ability to deliver complex technical presentations, perform product demonstrations, and help the customer achieve technical success
• Understanding of the software development lifecycle, application security, and/or related field
• Experience with the development, execution, and overview of account plans
• Strong executive presence at the VP level and above; demonstrated ability to seamlessly participate in discussions with business and technical leadership
• Excellent verbal and written communication and in-person and virtual presentation skills
• Ability to work independently and to collaborate effectively across functions
• Experience negotiating subscription contract renewals
• Able to travel domestically up to 10% of the time
• Fluency in multiple languages is a plus (but not required) Education and Certifications
• Bachelors’ degree in a related field