Customer Service Coordinator

Job Description

The Support Order Management Team is an important point of contact for all questions relating to the service of our products. Our mission as the Support Order Management Team is a high level of customer satisfaction through excellent service and a high level of personal competence. 

As a Customer Service Representative in Support Order Management for France, you will have extensive knowledge of our services and processing processes. You are responsible for entering the service requests in our order entry system, creating offers and managing the service order from the customer request to invoicing. You are in close contact with the colleagues in the Customer Response Team in France, who receive customer inquiries, qualify them and forward them to our department. You will also work with local and global service centers, logistics and other internal departments. 

The job is very varied, new challenges are guaranteed every day. The focus is on understanding the urgency of customer needs and fast problem solving. You communicate with our customers via e-mail and act as a competent interface in our international environment. This requires good networking with colleagues from different departments. After thorough training, you will independently process customer inquiries in our SalesForce order processing system, as well as any complaints that may arise. new challenges are guaranteed every day. The focus is on understanding the urgency of customer needs and fast problem solving. You communicate with our customers via e-mail and act as a competent interface in our international environment.

This requires good networking with colleagues from different departments. After thorough training, you will independently process customer inquiries in our SalesForce order processing system, as well as any complaints that may arise. new challenges are guaranteed every day. The focus is on understanding the urgency of customer needs and fast problem solving. You communicate with our customers via e-mail and act as a competent interface in our international environment. This requires good networking with colleagues from different departments. 

After thorough training, you will independently process customer inquiries in our SalesForce order processing system, as well as any complaints that may arise. this requires good networking with colleagues from different departments. After thorough training, you will independently process customer inquiries in our SalesForce order processing system, as well as any complaints that may arise. this requires good networking with colleagues from different departments. After thorough training, you will independently process customer inquiries in our SalesForce order processing system, as well as any complaints that may arise.

Our Range

• Demanding full-time first contact work in an international environment
• Attractive salary and additional benefits
• Location is our main branch in Böblingen
• Our customers can reach us daily between 8:00 a.m. and 5:00 p.m.
• Extensive induction, training and further education measures
• An open and collaborative work environment

Job Qualifications

• You have successfully completed commercial or comparable vocational training and/or (2 years +) professional experience in a similar environment.

We expect:

• Enjoyment of professional, solution-oriented communication with customers
• High level of initiative, creativity, flexibility and ability to work in a team
• Good work organization and reliability
• Very good spoken and written English language skills, good to very good knowledge of French (especially written) and good Knowledge of German, knowledge of other languages ​​in Europe is an advantage
• Knowledge of the safe use of PCs, Office software and the Internet, experience in using ERP systems (eg SalesForce) is an advantage