Customer Account Lifecycle Analyst

Your Role: 

• You will own the order-to-invoice relationship with external customers for asset, service contract and T&M events.
• You will lead improvement and digitalization projects within the organization leveraging tools like Robotic Process Automation, PowerBI, and Winshuttle.
• You will build relationships with internal customers such as Sales Reps, Regional Service Managers; Performance Controlling to effectively manage assigned territory.
• You will collaborate with Collections department as needed to facilitate payment from customers for disputed invoices.
• You will conduct and support problem research using CAPA processes and RCCA (Root Cause & Corrective Action) tools and methodologies.
• You will understand IFRS rules and research booking activity to determine appropriate action to resolve discrepancies.

Your Expertise: 

• We will consider all levels of experience (BS/BA in business or related field preferred).
• Experience with process improvement, digitalization, project management or similar functions.
• Analytical skills, with ability to apply problem solving techniques, creativity, and critical thinking to drive continuous improvement.
• Understanding of basic accounting and finance principles.
• Ability to work with business analytics tools, conduct data analysis and recommend solutions.
• Proficient with MS Office tools (Excel required; PowerApps preferred).
• Strong interpersonal skills and ability to communicate and work with all organizational levels.
• Strong change management capabilities.

Required Skills, Education and Experience for this position:

• BS/BA in business or related fields.
• Proficient with MS Office tools (Excel required; PowerApps preferred).
• Strong interpersonal skills.
• Demonstrated ownership and accountability.
• Ability to work with all levels of the organization.
• Strong change management capability·