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Customer Account Lifecycle Analyst

Customer Account Lifecycle Analyst
by Admin on 05-09-2024 at 11:31 am

Website Siemens EDA

Your Role: 

  • You will own the order-to-invoice relationship with external customers for asset, service contract and T&M events.
  • You will lead improvement and digitalization projects within the organization leveraging tools like Robotic Process Automation, PowerBI, and Winshuttle.
  • You will build relationships with internal customers such as Sales Reps, Regional Service Managers; Performance Controlling to effectively manage assigned territory.
  • You will collaborate with Collections department as needed to facilitate payment from customers for disputed invoices.
  • You will conduct and support problem research using CAPA processes and RCCA (Root Cause & Corrective Action) tools and methodologies.
  • You will understand IFRS rules and research booking activity to determine appropriate action to resolve discrepancies.

Your Expertise: 

  • We will consider all levels of experience (BS/BA in business or related field preferred).
  • Experience with process improvement, digitalization, project management or similar functions.
  • Analytical skills, with ability to apply problem solving techniques, creativity, and critical thinking to drive continuous improvement.
  • Understanding of basic accounting and finance principles.
  • Ability to work with business analytics tools, conduct data analysis and recommend solutions.
  • Proficient with MS Office tools (Excel required; PowerApps preferred).
  • Strong interpersonal skills and ability to communicate and work with all organizational levels.
  • Strong change management capabilities.

Required Skills, Education and Experience for this position:

  • BS/BA in business or related fields.
  • Proficient with MS Office tools (Excel required; PowerApps preferred).
  • Strong interpersonal skills.
  • Demonstrated ownership and accountability.
  • Ability to work with all levels of the organization.
  • Strong change management capability·
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