Collector

Siemens Financial Services are looking for a Collector to join our successful and welcoming team. You will use your negotiation and excellent customer service skills to collect all overdue rentals in a timely manner, and minimise the number of agreements submitted to our Legal Recoveries team.

The role is based from our Stoke Poges office (near Slough), however we offer flexible working, with a combination of office and home working to suit your requirements.

What will you deliver?

• Minimise customer arrears by chasing debt via telephone, letter, and e-mail, adhering to the collections guidelines and UK legislation
• Maximise recoveries on insolvency cases by working quickly to establish if there are any potential buyers for the insolvent company or our equipment (and in cases where there aren’t, fast tracking the agreement for termination and uplift of our equipment)
• Resolve queries to prevent customer complaints
• Adhere to Collections, Compliance and FCA guidelines
• Collaborating with other internal departments including Asset Management, Risk and Sales to agree the appropriate strategies to resolve default cases
• Identifying early warning signs on our portfolio and share information with wider business
• Work with the team to meet targets set

You’ll be a great fit with:

• Previous experience within collections is essential for this opportunity
• Good negotiation and conflict resolution skills
• Excellent communication skills with a positive and team orientated attitude and ability to build cross functional relationships
• Proven ability to manage high volumes of cases efficiently and effectively
• Ability to work well within structured processes and using your own initiative to find solutions
• Strong organisation skills with good attention to detail
• Good knowledge and understanding of UK Insolvency and consumer credit laws is preferred
• Ideally you will have knowledge of contracts as well as experience of Banking, Leasing or Finance Agreements.

What you’ll get in return:

Our compensation package includes a competitive salary, quarterly bonus, 26 days holiday, private healthcare, competitive pension and other additional benefits. We celebrate the fact that our employees are individuals and have different wants and needs. With this in mind, we have a flexible benefits scheme where you can tailor your benefits package to suit you.

Siemens recognise that building a diverse workforce is critical to the success of our business. We strongly encourage applications from a diverse talent pool and welcome the opportunity to discuss flexibility requirements and workplace adjustments with all our applicants. If you require any reasonable adjustments to be made to enable you to participate in the recruitment process, please let us know.

At SFS, we provide financial solutions to enable our customers to invest in new technologies, improve cash flow, and realise large projects. Find out more about Siemens Financial Services in this short video: https://www.youtube.com/watch?v=oX_xm-m2NxU