Associate Renewal Specialist

Position Summary

Sarah Logan, Associate Director of Revenue Operations for the Revenue Operations team at Perforce is searching for an Associate Renewal Specialist to join the team.  We are looking for an individual who will be responsible for managing the renewal process for an assigned portfolio of products, as well as license management, quotes, order processing, order fulfillment, post-sales activities, and maintaining the customer database. Additionally, the Renewal Specialist focuses on serving and retaining service-level-agreements (SLA’s) for existing customer bases

Responsibilities:

• Provide customers with a personalized level of service that reinforces the value of Perforce and its products
• Proactively engage customers to secure the renewal highlighting the value of Perforce’s products and services
• Process orders and send license keys in an accurate and timely manner
• Provide quotes and ensure data integrity of customer information
• Respond to customer inquiries using established procedures and maintain the customer database
• Maintain case queue, responding to urgent cases
• Regularly provide detailed metrics to internal stakeholders, such as order status, revenue recognition dates, pricing, etc.
• Brand ambassador and product expert responsible for pipeline and customer retention
• Maintain effective relationships with account team members
• Partner with the Sales, Support, and Finance teams to address customer needs and inquires, ensuring all parties are aligned and informed
• Other related duties, as assigned

Requirements:

• Bachelor’s Degree, preferably in Business Administration, related program, or equivalent experience
• One or more years in a customer service support role or order processing environment
• Previous software or technology experience
• CRM experience preferred, with Salesforce experience highly desirable
• Exceptional customer service and diplomacy skills
• Strong attention to detail and ability to prioritize incoming tasks and meet deadlines
• Proven ability to manage a large case load and prioritize incoming activity