Provides primarily pre-sales technical support for the development and implementation of complex products/applications/solutions. Uses in-depth product knowledge to provide technical expertise to sales staff and the customer through sales presentations and product demonstrations. Assists the sales staff in assessing potential application of company products to meet customer needs and preparing detailed product specifications for the development and implementation of customer applications/solutions. May create detailed design and implementation specifications for complex products/applications/systems. May build a mini-application based on customer requirements to demonstrate feasibility of the application, often requiring rapid prototyping and/or product demo for client. May provide consultation to prospective users and/or product capability assessment and validation. May also provide post-sales technical support for implementation, training, and maintenance of company products/applications/solutions.
Typically requires a minimum of 12+ years of related experience. At this level, post-graduate coursework or knowledge base equivalent may be expected. Having broad expertise or unique knowledge, uses skills to contribute to development of company objectives and principles and to achieve goals in innovative and effective ways. Customarily exercises a high level of independent judgment and interpretation in developing methods, techniques and evaluation criteria to obtain results. Drives projects, programs, and business initiatives. Initiates new cross-organizational projects. Regularly acts independently to determine methods and procedures on new or special assignments and projects. Advises senior management on specialized technical or business issues. Serves as organization spokesperson on specialized projects or programs. Acts as prime consultant on significant projects that affect the organization’s long-term goals and objectives. Creates formal networks involving coordination among groups and is able to influence senior level employees and managers.