AI/HPC Field Application Engineer

Role:

The Field Application Engineer (FAE) will work closely with Business Development, Product, and Engineering to provide pre-and post-sales technical customer support. This position requires excellent customer communication and troubleshooting skills to conduct remote and on-site training and product presentations. This position is a technical position that will require additional skills such as system debugging, coding, scripting. Candidates are expected to work independently and acquire expert-level skills with the in-house built product line including HPC Hardware (IP, Chips, Boards), SDK, Algorithms (NN, DSP, Vision, Path Planning, etc.).

Responsibilities:

• Work with Business Development to sell the technology from quadric.io
• Work with customers to install SDK and algorithms and analyze customer systems to determine the best HW/SW solutions for their system.
• Analyze technological problems brought in by customers and communicate with engineering for the best solution..
• Work with business development to prepare technical proposals and statements of work, working with the customer to gather requirements.
• Set up regular technical discussions with customers to help them understand quadric deliverables and resolving customer issues with engineering support as well as conduct regular follow-up and monitoring.
• Deliver periodic training sessions
• Coordinate with the Sales and Engineering team in designing proper application systems and formulating the product specifications according to the customer’s needs.
• Interface with product marketing and engineering
• Conduct project feasibility studies
• Some travel required