Workplace Services Specialist

Job Description:

The role includes responsibility for the provision and management of campus dining program, workplace services and facilities management with a focus on:

• Safety
• Compliance
• World Class Customer Service
• Operations

This role is a 23-month fixed term contract.

Responsibilities Include:

• Strategically manage the café services required deliverables as outlined in the food service contract for the site.
• Deliverables include required café contract performance, marketing, technology, sustainability objectives, finance, culinary programs, sanitation and safety.
• Facilities management, program management, and utilization of systems and tools .
• Facilities management for café, facilities management and related soft services scope and associated program management.
• Partner with procurement organization to manage to KPIs and supplier scorecard metrics.
• Support food and service suppliers to clear any potential roadblocks to successfully meet organizational expectations and contract requirements.
• Ensure implementation of Intel Wellness Programs and marketing as developed in partnership with the Global Wellness Program Manager and suppliers.
• Participate in Global program meetings.
• Implement Intel Standards for all services.
• Observe day-to-day site activities to ensure supplier execution meets program expectations.
• Support and advocate for the local supplier to drive success including escalations.
• Coordinate effective responses and represent Intel management position to avoid service interruptions and resolve service quality escalations.
• Participate in quality audits to ensure contractual needs are met.
• Support dining events.
• Coordinate facility repairs and infrastructure improvements to the cafés and fitness centre, in line with agreed Intel standards.

Qualifications:

Minimum Qualifications:

• A minimum of 3 to 5 years’ experience in facilities, front of house management or hospitality management, with a passion for customer satisfaction in a diverse organization
• Honors Degree in Hospitality, Business, Facilities Management or a related field
• Experience of managing and influencing an organization and supplier management
• Deep understanding of Incident and Injury Free philosophy, Ireland Environmental and Safety – Compliance requirements, and Health and Safety at Work as it pertains to the role
• Experience of managing budgets, and strong understanding of financial systems, contracting strategies and governance
• Experience in the provision of employee services required to enhance the employee experience
• Understanding of the advantages and provisions of an Integrated Facilities Management system