Support Automation Engineer (f/m/d)

Job Description:

We are looking for a smart, energetic and self-motivated, Computer Science (or similar) professional to join the EMEA Enterprise Computing team based in our Munich or Boeblingen office, Germany. During the first three years the role will focus on supporting one of our large clients who is a world leader in the Electronic Design Automation domain. Due to this focus it is mandatory to work on-site at the client in Munich for approximately 1-2 days per week.

The role will involve developing and testing CAD workflows for Altair Accelerator and Altair Accelerator Plus. Key aspects of the role include the development of optimal solutions and configurations to fit customer requirements based on the Altair suite of tools. As a Support Automation Engineer, you will work under the direction of the dedicated customer and the Altair support organization. This position will also require interactions and teamwork across various departments such as; Support, Engineering, Product Management, and Quality Assurance.

Responsibilities:

•    Understanding the customers current infrastructure, design/verification flows and future needs
•    Working closely with customers on tools and methodology
•    Provide customers with proactive and responsive support
•    Work with dedicated accounts to understand customer issues and provide solutions
•    Create FAQ’s and contribute to training, forums and documentation development
•    Provide direction to engineering on areas for product improvement
•    Proactively test new solutions for their accounts prior to delivery
Skills, Knowledge and Competencies:

•    Comfortable working in a fast-paced, changing environment
•    Proven ability with customer facing interaction
•    Critical thinking – using logic and reasoning to identify the strengths and weaknesses of
alternative solutions, conclusions or approaches to challenges
•    Customer orientation – passion to help people
•    Active listening – giving full attention to what other people are saying, taking time to understand
the points being made and probing to ensure clarity
•    Proven effective communication skills both verbal and written

Background and Experience:

•    Degree in Computer Science and/or Electrical Engineering, Information Technology or similar
•    2-5 years of proven customer support experience
•    Experience supporting EDA/CAD development
•    In depth knowledge of Linux OS and Unix utilities
•    Demonstrated scripting skills (Tcl, Python, csh, bsh and Perl)
•    Working knowledge of job schedulers