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IT Helpdesk Support

IT Helpdesk Support
by Admin on 12-12-2022 at 3:07 pm

Website CEVA

Description

Ceva is looking for an IT Helpdesk support, providing technical assistance and support related to computer systems, hardware, and software

Responsibilities:

  • Provide end-user support, resolving technical issues and provides technical assistance for Windows OS.
  • Respond to requests for technical assistance in person, via phone, chat or email
  • Responsible for PC’s, Printers, Servers and related equipment (monitor, keyboard, mouse, hard drive, etc).
  • Diagnose and resolve issues raised by customers (desktop, laptop, servers)
  • Working with MS office applications
  • Basic troubleshooting of the network and printers.
  • Set-up new workstations including monitors, phones, software and hardware.
  • train users on basic system and computer functions.
  • Monitor and work with the Help desk support ticketing system.
  • Follow Help Desk procedures and maintain the IT systems documentation.
  • Log all help desk interactions
  • Follow up with  users to ensure complete resolution of issues
  • Prepare activity reports

Requirements

  • 1-2 years of work experience (or equivalent experience in the army).
  • Basic knowledge of Microsoft OS .
  • Familiarity with hardware components (desktops, laptops, servers)
  • Team player
  • Great communication skills for communication with employees.
  • Multi-Tasking skills and ability to work under pressure.
  • Networking experience (AD – advantage).
Apply for job

To view the job application please visit www.ceva-dsp.com.

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