Industry Technical Manager – Automotive

JOB SUMMARY

The Industry Technical manager (TM) functions as a true partner to our customers by listening to their needs and developing a deep working knowledge of their goals, key business initiatives, product design, engineering challenges and infrastructure configurations to deliver an outstanding experience.  The Industry TM works closely with strategic account managers (SAMs) to identify opportunities that will expand ANSYS’ footprint, plan and prioritize the necessary technical activities to achieve the account growth plan.  These activities span ALL ANSYS products and include presales, technical support, consulting, training, as well as interfacing with the ANSYS ACE, Development and Marketing teams. Activities are executed by the appropriate engineers across ACE aligned with the activity.

ESSENTIAL FUNCTIONS

• Establish a long term and sustainable relationship with the assigned accounts, in the Automotive segment, by aligning ANSYS’ solutions with the client’s key business initiatives; the Industry technical manager is viewed by the customer as their Single Point of contact for all major technology activities
• Work collaboratively with the SAMs, identify the necessary strategic long term and short-term technical activities to achieve the overall sales goals with the agreement of the customer; procure the required resources from the Regional Technical, Training and Consulting teams to execute the activity
• Work with the SAM to leverage proper technical resources to assist in the effort to expand the ANSYS footprint; identify areas of opportunity at the account to displace competition, add products, add users and expand globally
• Review all technical support activities and work with the local support managers to ensure follow-up and coaching for technical staff to ensure the quality goals are met
• Ensure a close connection between the team and ANSYS Development for effective response to all defects and enhancement requests

JOB MINIMUM REQUIREMENTS AND QUALIFICATIONS

• Bachelor’s degree in engineering or other technical discipline
• A minimum of 7 years of experience, including post-BS academic experience, in customer support, customer consulting services, or related customer facing activities in a software engineering environment
• Demonstrated understanding of ANSYS products, technology and how these tools are used in a particular customer segment(s); ability to understand, represent and effectively communicate all technical activities associated with the account across all physics and product lines
• Demonstrated ability to foster collaboration and coordination with personal distributed across multiple global sites
• Strong verbal and written communication skills
• Strong organizational and time management skills
• Strong leadership and mentoring skills
• Detail oriented, self-motivated with strong sense of ownership, accountability & team attitude]
• Demonstrated experience in building models, applying simulation (FEA/CFD/Electromagnetics) techniques in engineering design process at various stages of product development
• Automotive Industry experience/expertise is must

OTHER INFORMATION

• Japan National is preferred
• MS or PhD degree preferred
• A minimum of 8 years of experience in an engineering environment is preferred
• Must have passion and drive for personal technical excellence and high performance
• Must have customer service aptitude and maintain customer focus
• Domestic travel up to 50%